News & Information for Technology Purchasers NewsFactor Sites:     Enterprise Security Today     CRM Daily     Business Report     Sci-Tech Today  
This ad will display for the next 20 seconds. Click for more information, or
Home Enterprise I.T. Cloud Computing Applications Hardware More Topics...
Press Releases
24/7/365 Network Uptime!
Average Rating:
Rate this article:  
Voxify Leads Pack in Ovum
Voxify Leads Pack in Ovum's Cloud IVR Decision Matrix

June 29, 2011 9:01AM
Voxify Leads the Pack in Ovum's Cloud IVR Decision Matrix -- Voxify selected in top category for enterprise contact center cloud-based speech applications

Alameda, CA, June 29, 2011 -- Voxify®, the company that delivers customized, fully-integrated self-service solutions, has been awarded the top category for a speech application vendor in Ovum's Cloud-based Speech Self-Service Solutions Decision Matrix. According to Ovum, Voxify's selection in the highest-rated "shortlist" category reflects a commanding market position and speech applications that are widely accepted as best-of-breed or best-in-class. Competing against the biggest names in the industry, Voxify had the highest rating in the Technology Assessment section and impressive scores across the board in the End-User Sentiment section of the Decision Matrix. Voxify was previously honored for making Ovum's shortlist in the Decision Matrix – Selecting a Speech Application Vendor Report in 2009.

As the leader in the Technology Assessment section, Voxify ranked high across all categories and notably in the features and capabilities category. As the front end for all calls, Voxify's Expert Service Portal (ESP) engages callers to understand requests and coordinates call resolution through live agents or downstream self-service applications. Voxify's applications were recognized for their ability to deliver intelligent interactions by leveraging data integration, customer segmentation, and personalization technologies.

"Voxify continues to expand its market presence and reach by focusing on delivering intelligent self-service applications and a vendor-agnostic approach to deployment," said Daniel Hong, Lead Analyst, Customer Interaction, Ovum. "Voxify's customer responses highlight its strong commitment to its customers."

The End-User Sentiment section of the Decision Matrix is based on customer evaluations and the strong response by Voxify's customers led to the company's high scores across the board. In the product quality category, customers pointed to Voxify's speech applications as among the best. The service capabilities category was strong, attesting to Voxify's Universal Managed Service which provides continuous improvement and ensures high performing solutions throughout the application lifecycle.

"Achieving a top spot on Ovum's Speech Application Providers list is the result of our relentless focus on our customers' success. Enterprises engage Voxify because they appreciate the most innovative solutions in the industry, enjoy unmatched deployment timelines, and expect a true realization of an ROI. And delivering Voxify solutions in a managed service model aligns Voxify's success with our customers' success. That's an appealing value proposition," said John Gengarella, CEO, Voxify.

About Voxify

Voxify delivers customized, fully-integrated speech self-service solutions. Voxify's patented technology enables intelligent and conversational speech applications that deliver an extraordinary customer experience. Offering the fastest time-to-benefit and highest performance, Voxify solutions deliver a superior ROI. As your business changes, Voxify's managed service model ensures the ageless performance of applications. Leaders in customer service including Avis Budget Group, Continental Airlines, and Wyndham International trust Voxify to automate critical customer interactions. For more information visit,

Tell Us What You Think

Name: is the market and technology leader in Software-as-a-Service. Its award-winning CRM solution helps 82,400 customers worldwide manage and share business information over the Internet. Experience CRM success. Click here for a FREE 30-day trial.

 Press Releases
1.   Dragon NaturallySpeaking 13 Debuts
2.   Web Platform Ezoic Launches
3.   Philips: We're Onto the Next Big Thing
4.   The Major BYOD Security Concerns
5.   Vectra Honored as 'Emerging Vendor'
Product Information and Resources for Technology You Can Use To Boost Your Business

Network Security Spotlight
Wall Street Journal Hacked Again
Hacked again. That’s the story at the Wall Street Journal this week as the newspaper reports that the computer systems housing some of its news graphics were breached. Customers not affected -- yet.
Dropbox for Business Beefs Up Security
Dropbox is upping its game for business users. The cloud-based storage and sharing company has rolled out new security, search and other features to boost its appeal for businesses.
34 European Banks Hit by Android-Skirting Malware
Criminals have been finding gaping holes in Android-based two-factor authentication systems that banks around the world are using. The result: 34 banks in four European countries have been hit.

Enterprise Hardware Spotlight
Microsoft Makes Design Central to Its Future
Over the last four years, Microsoft has doubled the number of designers it employs, putting a priority on fashioning devices that work around people's lives -- and that are attractive and cool.
Contrary to Report, Lenovo's Staying in Small Windows Tablets
Device maker Lenovo has clarified a report that indicated it is getting out of the small Windows tablet business -- as in the ThinkPad 8 and the 8-inch Miix 2. But the firm said it is not exiting that market.
Seagate Unveils Networked Drives for Small Businesses
Seagate is out with five new networked attached storage products aimed at small businesses. The drives are for companies with up to 50 workers, and range in capacity from two to 20 terabytes.

NewsFactor Network
Home/Top News | Enterprise I.T. | Cloud Computing | Applications | Hardware | Mobile Tech | Big Data | Communications
World Wide Web | Network Security | Data Storage | CRM Systems | Microsoft/Windows | Apple/Mac | Linux/Open Source | Personal Tech
Press Releases
NewsFactor Network Enterprise I.T. Sites
NewsFactor Technology News | Enterprise Security Today | CRM Daily

NewsFactor Business and Innovation Sites
Sci-Tech Today | NewsFactor Business Report

NewsFactor Services
FreeNewsFeed | Free Newsletters

About NewsFactor Network | How To Contact Us | Article Reprints | Careers @ NewsFactor | Services for PR Pros | Top Tech Wire | How To Advertise

Privacy Policy | Terms of Service
© Copyright 2000-2014 NewsFactor Network. All rights reserved. Article rating technology by Blogowogo. Member of Accuserve Ad Network.