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AetherPal Aims To Personalize Mobile Customer Care
AetherPal Aims To Personalize Mobile Customer Care
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PUBLISHED:
NOVEMBER
06
2013


AetherPal Raises $6 Million, Appoints New CEO To Personalize Smartphone Customer Care

New Jersey, USA, November 6, 2013 -- AetherPal, a leading provider of connected device support software for mobile operators and wireless device OEMs, announced today that the company has secured $6 million in funding from investors New Venture Partners and Point Judith Capital as part of a Series A round. The company also announced that Daniel Deeney has joined the company as CEO.

Industry leading wireless operators and manufacturers use AetherPal’s Smart Care products to deliver remote support for connected device customers. The new investment enables the company to accelerate its growth, broaden its global customer base, and expand its product portfolio.

“This is an exciting time to join the AetherPal team,” said Deeney. “Smartphones and tablets are growing in diversity and complexity, challenging mobile operators to provide a high level of customer service. We enable operators to support their customers by quickly resolving application, network and device issues. As a result, the customer has a better experience, and the operator realizes reduced support and product return costs. With the backing of our investment partners, we intend to capitalize on the momentum built and success achieved by the company in its initial growth stages.”

AetherPal currently handles thousands of on-device support sessions every day. When installed on a subscriber’s smartphone or tablet and with permission granted by the user, the company’s software allows a customer service representative (CSR) to take control and address the issue remotely, eliminating the need for the user to bring the smartphone or tablet into a store or send it back to the carrier or manufacturer by mail.

AetherPal’s cloud-based platform is uniquely designed to support mobile devices and includes industry leading security and privacy features. AetherPal’s mobile application is pre-loaded on several million devices and can also be delivered to the subscriber over-the-air via SMS.

“AetherPal has a proven product that has already demonstrated real-world value for wireless carriers operating in an intensely competitive market,” said David Martirano, Chairman and Partner at Point Judith Capital. “Under Dan’s leadership, we have high confidence for AetherPal’s growth prospects.”

Deeney joins AetherPal from New Venture Partners where he led investments and served as a board member of emerging companies in the wireless and information technology sectors, following previous experience as a wireless industry executive.

About AetherPal

AetherPal is transforming the support experience for connected device customers. The world’s most respected mobile operators and device OEMs rely upon AetherPal’s Smart Care products to engage directly and authentically with customers to quickly resolve issues, augment device performance and improve productivity, resulting in satisfied customers, fewer device returns, and lower support costs. For more information visit www.aetherpal.com.

About New Venture Partners

New Venture Partners, the global venture capital firm dedicated to corporate technology spin-outs, has over $700 million under management. Starting in 1997 as Lucent's New Ventures Group and operating as an independent firm since 2001, the New Venture Partners team has launched over 60 companies built upon innovations from Lucent/Bell Labs, British Telecom, Philips, Boeing, Freescale, GE, IBM, Intel, and other major technology companies.

About Point Judith Capital

Point Judith Capital is a leading early stage venture capital firm based in Boston, Massachusetts focused on investments in software and technology enabled services. Point Judith takes an active approach to investing, striving to build collaborative relationships with portfolio company management. Point Judith and its partners have backed such market leading companies as Yandex (NASDAQ: YNDX), Optasite (acquired by SBA communications NASDAQ: SBAC), Nest Labs and Sittercity.

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