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- Alert Management for Improved Inventory and Quality Control – Staff can create custom rules that automatically generate an alert. For example, if inventory goes below a specified level, a customer exceeds their credit limit or if a customer becomes inactive, the system generates an internal alert message. Plus, for added convenience, these alerts can be sent to mobile devices such as an iPhone, iPad, e-mail or fax.
- Approval Procedures Deliver Greater Control Over the Business – Once an alert has been generated, the system requires corrective action to be taken to resolve that condition. For example, every sales order requires the credit manager to grant approval (or not). If, for example, a customer who submits a purchase order has exceeded their credit limit, the system can send an alert to the credit manager, who can either approve or deny an increase to that customer's credit limit. Once a decision has been made, the system automatically sends back a response (approval or rejection) to the customer or salesperson for the account.
- Expanded Customer Tracking Features – California requires wholesale customers to have a reseller-exempt tax certificate and the system is able to track which customers have met this requirement.
- Web Orders – This great new feature enables management to track the number of online orders by posting date, which can help them determine the impact of specific marketing campaigns.
Softengine Gets Rave Reviews for System Design and Attentive Customer Service
Lisa Tran is quite enthusiastic when talking about all the benefits that have accrued from Softengine's expert implementation of Kavio!'s new online ordering solution and the positive response it has received from customers. "Thank you Softengine! Our new eCommerce is very impressive and our customers are delighted with our new website!"
"Our new eCommerce system has dramatically improved our customers' online shopping experience. Now, they can often place orders in just minutes and receive their shipments very quickly. For management, reports that used to take two to three days to complete now only take a few hours. Our warehouse staff is having a much easier time processing orders. Inventory tracking is now fully automated and our counts are accurate," added Tran. (continued...)