Newsletters
News & Information for Technology Purchasers NewsFactor Sites:       NewsFactor.com     Enterprise Security Today     CRM Daily     Business Report     Sci-Tech Today  
   
This ad will display for the next 20 seconds. Click for more information, or
Home Enterprise I.T. Cloud Computing Applications Hardware More Topics...
Customer Service
24/7/365 Network Uptime!
Average Rating:
Rate this article:  
Lionbridge Unveils Geofluent for Liveperson Chat
Lionbridge Unveils Geofluent for Liveperson Chat

 
October 25, 2011 8:58AM
Lionbridge Announces Partnership With Liveperson To Bring Real Time Intelligent Online Customer Engagement To Global Markets With Geofluent For Liveperson Chat -- Integrated Real-Time Chat Translation Instantly Engages Prospects and Customers across Language Barriers to Increase Revenue and Reduce Support Costs
 



WALTHAM, Mass., October 25, 2011 -- Lionbridge Technologies, Inc., a leading provider of translation solutions today announced a partnership agreement with LivePerson, Inc. (Nasdaq: LPSN), a provider of online engagement solutions. With the agreement, the two companies will market and promote Lionbridge GeoFluent for LivePerson Chat, a powerful, integrated cloud-based multilingual chat application that gives contact centers and enterprises on-demand, quality translation within their existing LivePerson chat application. GeoFluent for LivePerson Chat is being featured at Aspire 2011, LivePerson's global customer summit taking place today in New York City, and can be seen here live on the GeoFluent.com website.

With over 8,500 clients, and over 13 million chats each month, LivePerson chat is enabling organizations to increase online sales conversions, grow average order value, decrease email and voice support costs and improve customer satisfaction scores above other human-assisted channels. However, due to language barriers, many enterprises fail to engage online effectively with their prospects and customers, leading to missed revenue opportunities and unnecessary expensive in-country support costs.

GeoFluent for LivePerson Chat removes these language barriers by allowing English-speaking agents to engage customers and prospects online in multiple languages from one location. Because GeoFluent is easily customized to reflect each organization's brands, products, languages and expertise, GeoFluent multilingual chat comprehensive and actionable.

"With a shared vision, a common customer base, and a powerful integrated solution, LivePerson and Lionbridge are ready to address the growing demand for integrated, cloud-based solutions that deliver significant, measurable benefits for global organizations," said Rory Cowan, CEO of Lionbridge. "Together we will extend the powerful benefits of online engagement by helping organizations increase online sales, reduce dependence on in-country personnel and increase agent productivity as they effectively connect with customers and prospects on-demand, anytime in any geography."

Benefits of GeoFluent for LivePerson Chat include the ability to:
• Accelerate revenue opportunities by turning agents into "Global Communicators" with real time, proactive multilingual chat for pre-sales engagements within existing LivePerson applications
• Reduce costs of in-country support infrastructure and improve time to resolution for international customers by allowing online chat agents to support users in multiple geographies from one location.
• Ensure privacy of multilingual communication with an enterprise-scale, multi-tenant platform that protects brand integrity and ensures secure multilingual communication
Please listen to a recent webinar with LivePerson and Lionbridge to hear more about the opportunities for customized multilingual chat.

About Lionbridge GeoFluent for LivePerson Chat (continued...)

1  |  2  |  Next Page >

 

Tell Us What You Think
Comment:

Name:



Get Powerful App Acceleration with Cisco. In a world where time is money, you need to accelerate the speed at which data moves through your data center. Cisco UCS Invicta delivers powerful, easy-to-manage application acceleration for data-intensive workloads. So you can make decisions faster and outpace the competition. Learn More.


 Customer Service
1.   Social Media Haters Speak Up
2.   Comcast Customer Service Fiasco
3.   Why You Need To Hire a CCO
4.   Chief Customer Officers Boost Profits
5.   T-Mobile Accused of Bogus Fees
Product Information and Resources for Technology You Can Use To Boost Your Business

Network Security Spotlight
Researchers Working To Fix Tor Security Exploit
Developers for the Tor privacy browser are scrambling to fix a bug revealed Monday that researchers say could allow hackers, or government surveillance agencies, to track users online.
 
Wall Street Journal Hacked Again
Hacked again. That’s the story at the Wall Street Journal this week as the newspaper reports that the computer systems housing some of its news graphics were breached. Customers not affected -- yet.
 
Dropbox for Business Beefs Up Security
Dropbox is upping its game for business users. The cloud-based storage and sharing company has rolled out new security, search and other features to boost its appeal for businesses.
 

Enterprise Hardware Spotlight
Microsoft Makes Design Central to Its Future
Over the last four years, Microsoft has doubled the number of designers it employs, putting a priority on fashioning devices that work around people's lives -- and that are attractive and cool.
 
Contrary to Report, Lenovo's Staying in Small Windows Tablets
Device maker Lenovo has clarified a report that indicated it is getting out of the small Windows tablet business -- as in the ThinkPad 8 and the 8-inch Miix 2. But the firm said it is not exiting that market.
 
Seagate Unveils Networked Drives for Small Businesses
Seagate is out with five new networked attached storage products aimed at small businesses. The drives are for companies with up to 50 workers, and range in capacity from two to 20 terabytes.
 

Navigation
NewsFactor Network
Home/Top News | Enterprise I.T. | Cloud Computing | Applications | Hardware | Mobile Tech | Big Data | Communications
World Wide Web | Network Security | Data Storage | CRM Systems | Microsoft/Windows | Apple/Mac | Linux/Open Source | Personal Tech
Press Releases
NewsFactor Network Enterprise I.T. Sites
NewsFactor Technology News | Enterprise Security Today | CRM Daily

NewsFactor Business and Innovation Sites
Sci-Tech Today | NewsFactor Business Report

NewsFactor Services
FreeNewsFeed | Free Newsletters

About NewsFactor Network | How To Contact Us | Article Reprints | Careers @ NewsFactor | Services for PR Pros | Top Tech Wire | How To Advertise

Privacy Policy | Terms of Service
© Copyright 2000-2014 NewsFactor Network. All rights reserved. Article rating technology by Blogowogo. Member of Accuserve Ad Network.