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With 2,700 staterooms, 6,400 passengers and 2,300 employees, Royal Caribbean implemented an intelligent system to streamline the flow of data across vital information and processes at every level of the ships. Crew members can now use that data to ensure food safety and quality, respond quickly to service requests, and develop personalized promotions and service offerings to cater to passengers' individual needs.
Retail Customer Success
Meanwhile, the recently introduced Microsoft Dynamics for Retail enterprise applications are helping other retailers stay connected and deliver a complete shopping experience through end-to-end, search-based e-commerce , next generation point of service, and an omnichannel engine.
Edwin Watts Golf and Lotus F1, the world renowned car maker, are two companies using the new Microsoft applications. Both companies have been looking to reduce costs and improve efficiency with an integrated Microsoft Dynamics solution. While different in many ways, both companies find they need to adapt and evolve to better serve today's customers, in a digital world that's increasingly complex and interconnected.
"At Microsoft, we are committed to providing a strong consumer experience through each and every product offering available," Issel said. "We are strong in the retail industry because our technologies serve an end-to-end purpose from the headquarters to the stock room to the store floor."