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Combine that with the fact that internal IT departments are struggling to do more with fewer resources and less time for training and recertification, she said, and the HP-and-Avaya CEaaS offering makes a lot of sense for large enterprises. She admitted there was a caveat: pricing.
"HP has only said the CEaaS price 'will vary according to client need' which doesn't tell us anything. However, this is a premium service and corporations can and should expect to pay a premium price. HP and Avaya are both experienced and well-respected service providers who can deliver," DiDio said.
"That said, any organization considering the CEaaS service should negotiate hard for the best deal possible on pricing and extras like additional on-site training and support. Businesses should also pay attention to the fine print in the contract when it comes to crucial items like HP and Avaya's response and latency times in the event problems arise; the ability to deliver replacement parts and tools; guaranteed Service Level Agreement support and penalties if the vendors fail to do so; and the terms of cancellation -- or an out clause in the event the customer is dissatisfied with the service."
HP CEaaS is available immediately in the Americas.