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Avaya said virtualization allows businesses to easily expand UC functions and users without adding new equipment -- and to do it quickly by cutting deployment times. Companies with VMware cloud infrastructure in their data centers can integrate Avaya Aura applications onto their existing server environment.
Avaya Aura also extends virtualization to its call center application, Call Center Elite. With less equipment required, companies can add contact center agents more swiftly and cost-effectively, based on seasonal, sales and purchasing trends. This brings the unique ability to improve oversight and delivery of customer service using virtualization.
"To ensure top-notch customer service, virtualized Aura lets us ramp up contact centers quickly -- up to 20 percent faster. This is great for seasonal spikes, when we need to add resources on the spot," said Joe McCorkle, director of IT UC/Voice Services for RealPage Inc., which is a software-as-a-service (SaaS) products and services provider to the rental housing industry.
"We were able to set up a temporary, 70-agent contact center using no equipment, streamlining operations considerably. Avaya Aura VE is a major advancement for us and for Avaya customers, bringing Avaya's speed, ease and reliability to the virtualized environment."