News & Information for Technology Purchasers NewsFactor Sites:       NewsFactor.com     Enterprise Security Today     CRM Daily     Business Report     Sci-Tech Today  
   
Home Enterprise I.T. Cloud Computing Applications Hardware More Topics...
GET RECOGNIZED
Let an ISACA® certification elevate your career.
Register today and save
You are here: Home / World Wide Web / Google Helpouts for Live Advice Now
DDoS Protection Powered By Verisign
Google Helpouts Offers Live Advice Now
Google Helpouts Offers Live Advice Now
By Jennifer LeClaire / NewsFactor Network Like this on Facebook Tweet this Link thison Linkedin Link this on Google Plus
PUBLISHED:
NOVEMBER
05
2013


Putting a user-generated content twist on Amazon.com’s video-based customer service for Kindle Fire tablets, Google is now offering the masses a little interactive “helpout.” Google has officially rolled out a live, video platform dubbed Helpouts.

“What if getting help for a computer glitch, a leaky pipe, or a homework problem was as easy as clicking a button? What if you could connect via real-time video to a music teacher or a yoga instructor from the comfort of your home? What if you could get someone knowledgeable to get you ‘unstuck’ when you really need it?” -- those are the questions Udi Manber, vice president of Engineering at Google, posed to the masses in a blog post introducing Helpouts.

Manber described Helpouts as a new way to get and give help over live video. He said Google’s goal is simple: to help people help each other. Google wants to use the convenience and efficiency of the Web to make it possible for everyone, no matter where they are or what time it is, to easily connect with someone who can help.

Get Real Live Help Now

“Help might be a quick answer to a problem you’re having right now, like how to fix your garage door, or how to remove a computer virus; or it might be guidance completing a project, like building a deck,” Manber said. “It might be learning a new skill, like how to speak conversational French or how to draw cartoons; or it might be general advice on how to improve your fitness or your writing (I could use this right now).”

With Helpouts, Manber said, you can choose who you get help from based on that person's qualifications, availability, price, ratings and reviews. You can connect instantly or book in advance. And you can get help from individuals or from brands you already know and trust, like Sephora, One Medical, Weight Watchers, Redbeacon, and Rosetta Stone. Google is rolling out Helpouts piecemeal, starting with just a few categories.

“Once you’re in a Helpout, you can do more than just talk -- you can share your computer screen, collaboratively edit a presentation, or record your Helpout,” Manber said. “And if the experience doesn’t meet your expectations, we offer a full money-back guarantee.”

Can Google Make a Go of It?

We caught up with Greg Sterling, principal analyst at Sterling Market Intelligence, to get his take on Helpouts. He told us it is an interesting attempt to build a live expert network on the Hangouts video infrastructure.

“To make this work Google will need to market the service but more importantly ensure quality and strictly enforce ‘editorial’ policies,” he said. “The company must be very selective about its experts and patient about building the service.”

Sterling said it also remains to be seen whether consumers will want to pay live experts. Of course, the money back guarantee takes some of the risk out of the service. He also noted that many of the Helpouts sessions are free and expects those will be the ones consumers will turn to initially. However, he added, free Helpouts also risk simply being marketing sessions for books, products or other "offline" services, which Google seeks to prevent.

“There have been other expert and how-to networks in the past that have failed,” Sterling concluded. “But given the rise of remote education or distance learning it's possible that this is coming along at the right time.”

Tell Us What You Think
Comment:

Name:

Like Us on FacebookFollow Us on Twitter
TOP STORIES NOW
MAY BE OF INTEREST
Salesforce.com is the market and technology leader in Software-as-a-Service. Its award-winning CRM solution helps 82,400 customers worldwide manage and share business information over the Internet. Experience CRM success. Click here for a FREE 30-day trial.
MORE IN WORLD WIDE WEB
Product Information and Resources for Technology You Can Use To Boost Your Business

Network Security Spotlight
Dairy Queen Latest Retailer To Report Hack
Dairy Queen is known for its hot fries and sweet treats, but it just made cyber history as the latest victim of a hack attack. The fast food chain said that customer data at some stores may be at risk.
 
Lessons from the JPMorgan Chase Cyberattack
JPMorgan Chase is investigating a likely cyberattack. The banking giant is cooperating with law enforcement, including the FBI, to understand what data hackers may have obtained.
 
Who Is the Hacker Group Lizard Squad?
Are they dangerous or just obnoxious? That’s what many are wondering about the hacker group Lizard Squad, which tweeted out a bomb threat that grounded a flight with a Sony exec aboard.
 

Enterprise Hardware Spotlight
HP Previews ProLiant Gen9 Servers
Because traditional data center and server architectures are “constraints” on businesses, HP is releasing new servers aimed at faster, simpler and more cost-effective delivery of computing services.
 
Apple Set To Release Largest iPad Ever
Tech giant Apple seems to have adopted the mantra “go big or go home.” The company is planning to introduce its largest iPad ever: a 12.9-inch behemoth that will dwarf its largest existing models.
 
Alert: HP Recalls 5 Million Notebook AC Power Cords
HP is recalling about 5.6 million notebook computer AC power cords in the U.S. and another 446,700 in Canada because of possible overheating, which can pose a fire and burn hazard.
 

Mobile Technology Spotlight
Apple Sets Sept. 9 Event: iPhone 6, iWatch on Tap?
Save the date. Apple formally announced that its long-anticipated “special event," will take place on September 9. Does the tech giant have the iPhone 6, and the iWatch up its sleeve?
 
Samsung's New Smart Watch Makes Calls Without Phone
Following up on the Gear 2, Samsung has unveiled a new 3G smart watch, the Gear S, that stands out in its ability to make phone calls and send text messages without a smartphone.
 
Apple Set To Release Largest iPad Ever
Tech giant Apple seems to have adopted the mantra “go big or go home.” The company is planning to introduce its largest iPad ever: a 12.9-inch behemoth that will dwarf its largest existing models.
 

Navigation
NewsFactor Network
Home/Top News | Enterprise I.T. | Cloud Computing | Applications | Hardware | Mobile Tech | Big Data | Communications
World Wide Web | Network Security | Data Storage | CRM Systems | Microsoft/Windows | Apple/Mac | Linux/Open Source | Personal Tech
Press Releases
NewsFactor Network Enterprise I.T. Sites
NewsFactor Technology News | Enterprise Security Today | CRM Daily

NewsFactor Business and Innovation Sites
Sci-Tech Today | NewsFactor Business Report

NewsFactor Services
FreeNewsFeed | Free Newsletters

About NewsFactor Network | How To Contact Us | Article Reprints | Careers @ NewsFactor | Services for PR Pros | Top Tech Wire | How To Advertise

Privacy Policy | Terms of Service
© Copyright 2000-2014 NewsFactor Network. All rights reserved. Article rating technology by Blogowogo. Member of Accuserve Ad Network.