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Involuntary IT Managers Cost Small Businesses Billions

Involuntary IT Managers Cost Small Businesses Billions
By Jennifer LeClaire

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In a survey of 538 small businesses, involuntary IT managers lost, on average, about six hours per week -- that's about 300 hours per year --- of business productivity while managing IT, according to AMI-Partners. While some of the managers were confident in their technical skills, most found their general work productivity suffered.
 


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How the Cloud Can Help

The cloud could help. And involuntary IT managers are showing an interest in leveraging the cloud during the next 12 months to manage their companies' IT needs, according to the study.

For example, 33 percent are likely to shift more IT spending toward hosted or cloud solutions. Another 36 percent are interested in a productivity and collaboration suite. And although IITMs older than 50 spent the most time managing IT, the study found they are also the most likely to devote their limited IT budgets to acquiring cloud solutions and purchasing online productivity suites.

Among the top concerns for IITMs in deploying cloud solutions are security and privacy (66 percent); reliability (61 percent); the ability to integrate with existing IT investments (53 percent); and limited features (46 percent).

"The cloud, when delivered right, is a game-changer, providing small businesses with the IT solutions they need to solve their most challenging small-business technology concerns," said Thomas Hansen, vice president of SMB Worldwide at Microsoft. With cloud solutions, like those offered by Micrsofot, "the job of the involuntary IT manager gets a lot easier."

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