Newsletters
News & Information for Technology Purchasers NewsFactor Sites:       NewsFactor.com     Enterprise Security Today     CRM Daily     Business Report     Sci-Tech Today  
   
This ad will display for the next 20 seconds. Please click for more information, or scroll down to pass the ad, or Close Ad.
Home Enterprise I.T. Cloud Computing Applications Hardware More Topics...
APC Free White Paper
Optimize your network investment &
Enter to win a Samsung Galaxy Note

www.apc.com
World Wide Web
24/7/365 Network Uptime
Average Rating:
Rate this article:  
Another Day of No Yahoo E-Mail Service for Some
Another Day of No Yahoo E-Mail Service for Some

By Barry Levine
December 13, 2013 12:38PM

    Bookmark and Share
As the days of outage for affected Yahoo users stretch on, criticism of Yahoo is growing. Some Web commenters, for instance, have noted that the company has shown a lack of sophistication about public relations in how it has handled inquiries from the press or from users. Yahoo has about 100 million users who employ the Web-based e-mail service daily.
 



It's Day 4 of no Yahoo e-mail for some users. The legendary Internet company said it was still working "tirelessly" to fix the problems, and expected to have e-mails delivered by sometime Friday afternoon.

On Thursday, Yahoo tweeted it was attempting "to restore access to those still having issues." On their status page, the company also said on Thursday afternoon that it was "continuing to deliver queued messages and work on resolving all other outstanding issues," with updates as warranted.

Yahoo added that "97 percent of affected users have access to their Mail accounts on Web, POP and the Yahoo Mail iOS, Android and Windows 8 apps," with 80 percent of queued messages that had been sent from late on the evening of 12.9.13 until Thursday having been delivered.

'Harder to Fix' than Expected

The company had said on Wednesday that the root of the outage appeared to be a hardware problem in one of its mail data centers, but "the issue has been harder to fix than we originally expected." No details were given of exactly what the hardware issue was, or why it was more complicated than first thought.

As the days of outage for affected users stretch on, criticism of Yahoo is growing. Some Web commenters, for instance, have noted that the company has shown a lack of sophistication about public relations in how it has handled inquiries from the press or from users.

Yahoo has about 100 million users who employ the Web-based e-mail service daily. As the company tries to improve its bottom line, a key question is how many of the affected users will depart for another free mail service, such as Gmail.

Effect on Mayer?

Those departures, or simply the bad publicity that has hounded the company during this outage, could have a profound effect on the ultimate success or lack thereof of company CEO Marissa Mayer, who has been leading a vigorous effort to turn the company around.

This outage, for instance, comes on top of waves of complaints about the new Yahoo Mail design. It offers a more modern, streamlined look to the venerable e-mail service, but has eliminated some common functions, like tabs, and hidden others, like saving an e-mail as a draft or sorting mail into folders. Thousands of users have posted complaints on the Yahoo user forum, such as requests for the company to bring back the previous design's tabs. Eventually, Yahoo marked "completed" at the end of various posting threads to close them off.

This four-day outage for some users has also been preceded by frequent mini-outages, assumedly for much larger numbers. It has become quite common for Yahoo Mail users, when trying to retrieve e-mails, to encounter a notice that the system is busy or "we're experiencing some technical difficulties," advising that they should try again later. These mini-outages do not last for long, but make up for that in their frequency.
 

Tell Us What You Think
Comment:

Name:

Ellen:

Posted: 2013-12-24 @ 9:55am PT
Harder to fix? You've redesigned the whole bloody page so the best fix would be to have left the whole thing alone. Now it is the most frustrating piece of rubbish to work with. I work from home so it's a bit difficult to switch providers at such short notice but believe me when I have time in the new year to notify everyone, I'll be moving on. Yahoo email is TERRIBLE and I won't hesitate to tell people so.

Jim Heath:

Posted: 2013-12-13 @ 5:09pm PT
I agree that Yahoo needs to do a much better job of handling their public relations. It is inexcusable for a company this large to be so inept at handling their customers.



APC has an established a reputation for solid products that virtually pay for themselves upon installation. Who has time to spend worrying about system downtime? APC makes it easy for you to focus on business growth instead of business downtime with reliable data center systems and IT solutions. Learn more here.


 World Wide Web
1.   How To Beat the Heartbleed Bug
2.   Politics Test Silicon Valley, Russia
3.   Why Netflix Got So Blazingly Fast
4.   Twitter Acquires Data Analyzer Gnip
5.   Google Proudly Scans Your Gmail


advertisement
Don't Reset Passwords for Heartbleed?
Added caution needed to ensure security.
Average Rating:
Internet Devices Lure Hackers
Mundane devices end up in online crime.
Average Rating:
Google, Viacom Settle Copyright Battle
Bury digital hatchet over YouTube.
Average Rating:
Product Information and Resources for Technology You Can Use To Boost Your Business

Network Security Spotlight
IBM Offers Security, Disaster Recovery as SoftLayer Service
New disaster recovery and security services for SoftLayer clients are being added by IBM. Big Blue said the new capabilities will speed cloud adoption by alleviating concern over business continuity.
 
How To Beat the Heartbleed Bug
Heartbleed headlines continue as IT admins scramble for answers no one has. Early reports of stolen personal data, including 900 social insurance numbers in Canada, are starting to trickle in.
 
After Heartbleed, OpenSSL Calls for More Support
The president of the OpenSSL Foundation says more support is needed from companies and governments that use its software so that it can better spot and fix flawed pieces of code such as Heartbleed.
 

Enterprise Hardware Spotlight
Vaio Fit 11A Battery Danger Forces Recall by Sony
Using a Sony Vaio Fit 11A laptop? It's time to send it back to Sony. In fact, Sony is encouraging people to stop using the laptop after several reports of its Panasonic battery overheating.
 
Continued Drop in Global PC Shipments Slows
Worldwide shipments of PCs fell during the first three months of the year, but the global slump in PC demand may be easing, with a considerable slowdown from last year's drops.
 
Google Glass Finds a Home in Medical Education, Practice
Google Glass may find its first markets in verticals in which hands-free access to data is a boon. Medicine is among the most prominent of those, as seen in a number of Glass experiments under way.
 

Mobile Technology Spotlight
Amazon 3D Smartphone Pics Leaked
E-commerce giant Amazon is reportedly set to launch a smartphone after years of development. Photos of the phone, which may feature a unique 3D interface, were leaked by tech pub BGR.
 
Zebra Tech Buys Motorola Enterprise for $3.45B
Weeks after Lenovo bought Motorola Mobility’s assets from Google for $2.91 million, Zebra Technologies is throwing down $3.45 billion for Motorola’s Enterprise business in an all-cash deal.
 
CTIA Caves, Volunteers Kill Switch Plan
After bucking against the concept of a smartphone kill switch, the CTIA just announced the “Smartphone Anti-Theft Voluntary Commitment” to thwart smartphone thefts in the U.S.
 

Navigation
NewsFactor Network
Home/Top News | Enterprise I.T. | Cloud Computing | Applications | Hardware | Mobile Tech | Big Data | Communications
World Wide Web | Network Security | Data Storage | Small Business | Microsoft/Windows | Apple/Mac | Linux/Open Source | Personal Tech
Press Releases
NewsFactor Network Enterprise I.T. Sites
NewsFactor Technology News | Enterprise Security Today | CRM Daily

NewsFactor Business and Innovation Sites
Sci-Tech Today | NewsFactor Business Report

NewsFactor Services
FreeNewsFeed | Free Newsletters | XML/RSS Feed

About NewsFactor Network | How To Contact Us | Article Reprints | Careers @ NewsFactor | Services for PR Pros | Top Tech Wire | How To Advertise

Privacy Policy | Terms of Service
© Copyright 2000-2014 NewsFactor Network. All rights reserved. Article rating technology by Blogowogo. Member of Accuserve Ad Network.