Newsletters
News & Information for Technology Purchasers NewsFactor Sites:       NewsFactor.com     Enterprise Security Today     CRM Daily     Business Report     Sci-Tech Today  
   
This ad will display for the next 20 seconds. Click for more information, or
Home Enterprise I.T. Cloud Computing Applications Hardware More Topics...
UCS Invicta: Integrated Flash
Deploy flash memory technology to
deliver peak workload performance.

Find out more>>
Press Releases
Is your endpoint data protected?
Average Rating:
Rate this article:  
Digital Disruption Delivers Tools for Customer Engagement

Digital Disruption Delivers Tools for Customer Engagement

News as reported by the company
Share
Share on Facebook Share on Twitter Share on Linkedin Share on Google Plus

TM Forum's Digital Disruption 2013 Conference Delivers Tools for Real-World Customer Engagement and Analytics -- AAA, eBay, Sprint, T-Mobile USA and Verizon skip the hype and dish out the how-tos in the Customer Engagement and Analytics Forum at TM Forum's next-gen Americas-based conference in San Jose, Calif.
 


MORRISTOWN, NJ, Sept. 24, 2013 -- Every business wants to ensure it has highly satisfied, loyal customers who buy more and recommend them to their friends. At the heart of enhancing the customer experience is understanding what their customers are doing and saying; and in a digital world that means analyzing and making decisions based on the enormous amount of data generated by today's digital services. Much has been written and claimed for big data analytics but TM Forum aims to skip the hype and dive straight into the how-tos during its Customer Engagement and Analytics Forum, one of four key Forums at Digital Disruption 2013, held Oct. 28-31, at the San Jose McEnery Convention Center.

Beginning Tues., Oct. 29, the Customer Engagement and Analytics Forum covers a wide-range of topics, including:
  • Leveraging social media and online communities to drive loyalty and margins
  • Using big data analytics to understand buyer behavior and improve customer experience
  • Discovering advanced revenue management tools and techniques
  • Measuring customer engagement management strategy and KPIs
  • Ensuring data security and privacy

This Forum features top-level speakers from leading companies such as: AAA, Adobe Systems, Bell Canada, Cablevision, China Mobile Communications Corp., Cricket Communications, eBay, Orange, Salesforce.com, Sprint, T-Mobile, Time Warner Cable, Verizon and more.

"If you run your business with averages, you will run an average business," said Keith Willetts, chairman, TM Forum. "Customer engagement and analytics are essential pieces of the digital services puzzle that services providers are struggling to piece together. At Digital Disruption, TM Forum's thought leaders and our outstanding line-up of expert speakers will cover real-world, implemented customer experience management and analytics strategies and how those strategies are playing out. We aim for our attendees to leave with the tools they need to engage with their customers in the digital world."

In addition to three solid days of conference sessions, TM Forum is also hosting Customer Engagement Management Methodology, a half-day workshop (sponsored by Oracle) on Mon., Oct. 28. This workshop, for select service providers, offers a highly interactive and unique opportunity to interact with leaders in the North American communications industry.

The Customer Engagement and Analytics Forum is one of four Forums at the event. Other Forums include: Agile Business and IT, Delivering Enterprise Services and Disruptive Innovation, plus a full-day Cable Summit on Mon., Oct. 28.

Located in the heart of the high-tech center of North America, Digital Disruption 2013, Oct. 28-31, is the next generation of TM Forum's highly successful Management World event series which brings together key players and innovators in the digital ecosystem.

About TM Forum

With over 900 member companies, TM Forum is the largest global trade association focused on bringing together the digital ecosystem, including communication service providers, digital service providers and enterprises, with the goal of enabling an open digital world. The Forum delivers a wealth of knowledge and practical tools, including unique research, best practices and standards. Our members collaborate to rapidly solve business issues in critical areas, such as business process optimization, big data analytics, cloud management, customer experience management and security.

The Forum has four key roles -- to Inform, Innovate, Accelerate and Optimize -- and provides a neutral and open platform for collaboration between service providers, enterprises and their suppliers to overcome the barriers to an open digital economy. For more information about TM Forum, visit www.tmforum.org.
 

Tell Us What You Think
Comment:

Name:



Get Powerful App Acceleration with Cisco. In a world where time is money, you need to accelerate the speed at which data moves through your data center. Cisco UCS Invicta delivers powerful, easy-to-manage application acceleration for data-intensive workloads. So you can make decisions faster and outpace the competition. Learn More.


 Press Releases
1.   Pipeliner CRM Appoints New COO
2.   Pipeliner Updates Product Features
3.   Porticor Boosts MS SQL Encryption
4.   Vectra Networks Gets Funding Boost
5.   AppSense Updates DesktopNow Suite
Product Information and Resources for Technology You Can Use To Boost Your Business

Network Security Spotlight
Chinese Hackers Nab Info on Millions of U.S. Patients
A group of Chinese hackers has stolen the personal information, including names and Social Security numbers, of about 4.5 million patients at hospitals operated by Community Health Systems.
 
Premier FBI Cybersquad in U.S. To Add Agents
After helping prosecutors charge Chinese army officials with stealing trade secrets from major companies and by snaring a Russian-led hacking ring, the premier FBI cyber-squad is getting a boost.
 
Apple Opens iCloud Data Center in China
Treading lightly, Apple acknowledged it has started to store encrypted iCloud personal data of some Chinese users on servers in mainland China, operated by the state-owned China Telecom.
 

Enterprise Hardware Spotlight
Compression, Deduplication Come to Violin Concerto 2200
Violin Memory has announced that data deduplication and compression capabilities are now available on its Concerto 2200 solution. Typically, users will experience deduplication rates between 6:1 and 10:1.
 
Cisco Axes 6,000 Employees in Restructuring Plan
Faced with declining profits, Cisco is laying off up to 6,000 employees in the months ahead -- a whopping 8 percent of its global workforce. That's in addition to the 4,000 jobs Cisco cut last year.
 
Web Slows, Have Internet Routers Reached The Limit?
If you encountered problems connecting to the Internet on August 12, you weren't alone. Networking experts blame the wide-scale slowdown on outdated routing systems that are reaching their limits.
 

Mobile Technology Spotlight
HTC Debuts Windows Phone Version of One M8 Smartphone
HTC is bringing the Windows Phone mobile OS to its flagship One M8 device -- the first time any mainstream flagship smartphone has been offered with a choice of operating systems.
 
RootMetrics Ranks Verizon Tops in Mobile Networks
Verizon Wireless is the top-performing cellphone service provider, according to a new report. In the first half of 2014, Verizon led on a nationwide and state-by-state basis -- and in metro areas.
 
Sprint Comes Out with Data Guns Blazing
As its new CEO promised, Sprint has rolled out a new aggressively competitive price plan. The shared data plans promise twice the high-speed data and at lower prices than AT&T and Verizon Wireless.
 

Navigation
NewsFactor Network
Home/Top News | Enterprise I.T. | Cloud Computing | Applications | Hardware | Mobile Tech | Big Data | Communications
World Wide Web | Network Security | Data Storage | CRM Systems | Microsoft/Windows | Apple/Mac | Linux/Open Source | Personal Tech
Press Releases
NewsFactor Network Enterprise I.T. Sites
NewsFactor Technology News | Enterprise Security Today | CRM Daily

NewsFactor Business and Innovation Sites
Sci-Tech Today | NewsFactor Business Report

NewsFactor Services
FreeNewsFeed | Free Newsletters

About NewsFactor Network | How To Contact Us | Article Reprints | Careers @ NewsFactor | Services for PR Pros | Top Tech Wire | How To Advertise

Privacy Policy | Terms of Service
© Copyright 2000-2014 NewsFactor Network. All rights reserved. Article rating technology by Blogowogo. Member of Accuserve Ad Network.