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* Reduce the number of service desk tickets through proactive automation, self-service and request fulfillment, which can also remediate incidents. RES IT Store users have seen a reduction of service tickets of 25%.
* Ensure the automated and rapid return of all IT services during the offboarding process, as well as other organizational changes such as promotions or role changes.
* Take advantage of the familiar and consumer-like app store model, while adding speed of delivery and IT efficiency through on-demand automation.
To support the growing mobile workforce, the RES IT Store integrates with leading enterprise mobility management technologies, including Citrix XenMobile and MobileIron. RES Software also supports leading IT service management provider ServiceNow and cloud-based services, such as Salesforce.com and Microsoft Office 365, to provide users with a single interface for requesting IT services. RES Software will continue to build its integrations, with support for BMC Remedy and AirWatch slated for Q2 of 2014. With the RES IT Store, IT can aggregate services for users across physical, virtual, Mac, mobile and cloud platforms, streamlining the complexity of today’s IT environment. The result is the ability for IT to proactively manage the complete lifecycles of IT services. RES Software has developed its IT Store solution with an open technology approach that is designed to integrate with any needed workplace technology.
“The RES IT Store creates the opportunity to bridge the widening gap between users and IT,” said Klaus Besier, CEO of RES Software. “It gives customers a full-service, comprehensive IT platform that provides the IT department and end users with the best possible IT service experience, while also lowering costs and improving productivity. Based on feedback from our launch customers, partners and the analyst community, the RES IT Store is a game-changer for enterprise IT.”
The RES IT Store is available with the newly released RES Suite 2014. It is a lightweight platform that works with an organization’s existing infrastructure, and can be implemented in a scalable way to address specific or broad-based use cases in the enterprise, such as onboarding/offboarding, service desk ticket reduction, or on-demand app store provisioning. The RES Suite adds advanced abilities to the IT Store and allows IT to personalize and secure access to the user’s IT services in real-time.
To learn more about the RES IT Store, visit www.itstore.com.
About RES Software
RES Software transforms how users consume IT services through proactive, secure and automated delivery and return of IT resources, with a great user experience. RES Software helps IT professionals master the impacts of IT consumerization, increasingly sophisticated corporate users, bring-your-own-device initiatives and cloud technologies by building a foundation for delivering IT as a Service. RES Software patented technologies are used by a global customer base, and include superior customer support. For more information, follow updates on Twitter @ressoftware and visit www.ressoftware.com or www.itstore.com.
Posted: 2014-02-08 @ 2:06am PT
This is really useful. Thanks for sharing.