News & Information for Technology Purchasers NewsFactor Sites:       NewsFactor.com     Enterprise Security Today     CRM Daily     Business Report     Sci-Tech Today  
   
Home Enterprise I.T. Cloud Computing Applications Hardware More Topics...
Gartner ranks Druva #1
in overall product rating for enterprise endpoint backup
for the second year in a row!
You are here: Home / World Wide Web / Program Certifies Contact Centers
Is your endpoint data protected?
Contact Centers Can Earn 'Employer of Choice' Certification
Contact Centers Can Earn 'Employer of Choice' Certification
By Sue Smith / NewsFactor Network Like this on Facebook Tweet this Link thison Linkedin Link this on Google Plus
PUBLISHED:
FEBRUARY
28
2013



The Contact Center Association and CCEOC Inc. announced that they will now be working together to offer "Employer of Choice Certification" to call centers in the U.S. Through the new partnership, the two organizations say they can help contact-center managers improve employee performance and morale, as well as customer loyalty.

At its core, the Contact Center Employer of Choice (CCEOC) certification program is designed to address the challenges of attracting and retaining top talent. "When you have a great work environment that inspires employees to perform their best every day, you create a more successful, profitable operation," said Jeff Doran, president of CCEOC Inc.

Less Stress, Higher Productivity

Doran explained that his company has already been working with contact centers for the past 10 years to develop and certify employer-of-choice workplaces. As a result, he said, "certified centers have seen improvements of up to 80% reduction in stress and 50% improvement in productivity."

What's new is that CCEOC is now partnering with the Contact Center Association to expand its certification program.

Peggy Libbey, President and CEO of the Contact Center Association, said that aligning with CCEOC will enable the association to promote best practices with respect to hiring, managing and retaining the employees who are key to a successful contact center operation.

"The people are the foundation of the contact center business which strategically can be the competitive edge of any business," Libbey said. The new certification program, she said, fits perfectly with the association's other product offerings that are designed to help contact centers operate more efficiently, while maintaining the highest level of customer satisfaction.

How It Works

Companies will be evaluated on an annual basis to determine their CCEOC standing for that year. A contact center can achieve Bronze, Silver, Gold or Platinum level certification depending on the assessment results. Contact centers of any size, type or geographic location can become CCEOC certified.

Many regional, national, and international contact centers have already been recognized through CCEOC's designation.

Certified contact centers include FedEx, HILTI North America, Scotiabank, AIR MILES, ING Direct, Roche Diagnostics, and Davis + Henderson, among others.

Once the designation is achieved, the company is profiled on the CCEOC corporate Web site at CCemployerofchoice.com. Certified companies also receive a framed certificate and are promoted through targeted print and electronic media.

In addition to its work with the certification program, CCEOC also offers training seminars and workshops through its CCEOC Consulting group.

The Contact Center Association also offers a wide range of resources for contact-center managers and customer service reps, available 24 hours a day, with white papers, blogs, and webcasts, as well as a virtual global community called Knowledge Exchange Group (KEG).

Tell Us What You Think
Comment:

Name:

Like Us on FacebookFollow Us on Twitter
TOP STORIES NOW
MAY BE OF INTEREST
Protect 100% of your Data The prevalence of laptops and mobile devices in the enterprise makes corporate data increasingly vulnerable to loss and breach. And yet, workforce productivity is now inextricably linked to mobility. Click here to access the white paper "Top 10 Endpoint Backup Mistakes" to learn more about how to confidently protect data across platforms and devices while also providing features designed to enhance the end user experience.
MORE IN WORLD WIDE WEB
Product Information and Resources for Technology You Can Use To Boost Your Business

Network Security Spotlight
Russian Gang with Stolen IDs Hacks Hosting Company
In August, a Russian cyber gang obtained what researchers called “the largest cache of stolen data." Now, those hackers may be putting their ill-gotten gains to criminal use.
 
Dairy Queen Latest Retailer To Report Hack
Known for its hot fries and soft-serve ice cream, Dairy Queen just made cyber history as the latest victim of a hack attack. The fast food chain said that customer data at some stores may be at risk.
 
Lessons from the JPMorgan Chase Cyberattack
JPMorgan Chase is investigating a likely cyberattack. The banking giant is cooperating with law enforcement, including the FBI, to understand what data hackers may have obtained.
 

Enterprise Hardware Spotlight
AMD's New FX Series CPU Breaks Processing Speed Record
The new FX-8370 processor from Advanced Micro Devices has set a record for silicon processor speed, the company announced. Overclocked, the eight-core chip was measured at 8722.78 MHz.
 
Intel Intros Lightning-Fast PC Processors
Call it extreme. Intel just took the covers off its first-ever eight-core desktop processor, which is aimed at hardcore power users who expect more than the status quo from their computers.
 
HP Previews ProLiant Gen9 Data Center Servers
Because traditional data center and server architectures are “constraints” on businesses, HP is releasing new servers aimed at faster, simpler and more cost-effective delivery of computing services.
 

Mobile Technology Spotlight
Rumor Mill Puts Mobile Wallet in iPhone 6
Apple is moving toward the mobile wallet world with its next iPhone. The tech giant has partnered with retailers, banks and major payment networks to make it happen, according to Bloomberg.
 
Will iPhone Finally Catch Up with NFC Mobile Payment Ability?
Apple's latest version of the iPhone may have a mobile wallet to pay for purchases with a tap of the phone. The iPhone 6 reportedly is equipped with near-field communication (NFC) technology.
 
Visual Search To Shop: Gimmick or Game Changing?
Imagine using your phone to snap a photo of the cool pair of sunglasses your friend is wearing and instantly receiving a slew of information about the shades along with a link to order them.
 

Navigation
NewsFactor Network
Home/Top News | Enterprise I.T. | Cloud Computing | Applications | Hardware | Mobile Tech | Big Data | Communications
World Wide Web | Network Security | CRM Systems | Microsoft/Windows | Apple/Mac | Linux/Open Source | Personal Tech | Press Releases
NewsFactor Network Enterprise I.T. Sites
NewsFactor Technology News | Enterprise Security Today | CRM Daily

NewsFactor Business and Innovation Sites
Sci-Tech Today | NewsFactor Business Report

NewsFactor Services
FreeNewsFeed | Free Newsletters

About NewsFactor Network | How To Contact Us | Article Reprints | Careers @ NewsFactor | Services for PR Pros | Top Tech Wire | How To Advertise

Privacy Policy | Terms of Service
© Copyright 2000-2014 NewsFactor Network. All rights reserved. Article rating technology by Blogowogo. Member of Accuserve Ad Network.