Salesforce Performance Edition Offers Cornucopia of Apps
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"This leverages what is already a powerful unified back end set of services and allows Salesforce to further disrupt the traditional morays of enterprise purchasing," Shimmin said. "One question comes to mind: Are all the services going to be consumed by the same user? Some of the services are geared toward sales and others are geared toward service and support, like Live Agent."
Performance Edition is scheduled to be available starting November 4 at the price of $300 per user, per month. So Shimmin is questioning how much value there truly is in the bundle for each and every user and how the pricing plays out compared to tapping into the services individually.
"By combining all of these different products across sales and support, Salesforce is enabling the enterprise to move away from segmented islands of knowledge and into a much more transparent, horizontal, and nimble organization," Shimmin concluded. "For example, the company is using its Service Cloud console to allow you to quickly find answers to questions that have been already answered by other agents or problems sales has resolved that might be applicable to a customer that is calling in."