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You are here: Home / Disaster Recovery / Crisis-Communication Tool Debuts
SunGard Debuts Crisis-Communications Technology
SunGard Debuts Crisis-Communications Technology
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SunGard Availability Services Introduces N˘tiFind for Hospitals; Provides Advanced Crisis Communications Technology -- N˘tiFind by SunGard Helps Hospitals Communicate with the Right People at the Right Time with Critical Information during a Disaster

Wayne, Pa., April 6, 2010 -- N˘tiFind for Hospitals was introduced by SunGard Availability Services to enable hospital management and administrators to locate, inform and coordinate responses with doctors, nurses, support staff and public safety officials in addressing disasters, and other facility and Relevant Products/Services incidents. N˘tiFind provides a comprehensive, automated approach that helps link hospital operations and IT staff through communications to boost operational resiliency and recover more quickly from business and IT disruptions.

SunGard's N˘tiFind for Hospitals, powered by the Varolii Corporation, is specifically designed to provide hospitals with pre-configured emergency notifications, based on business continuity planning and healthcare industry best practices. The notification content helps hospitals stay compliant with regulatory guidelines such as the Joint Commission and Hospital Incident Command System (HICS). The solution also helps hospitals manage the unpredictable nature of rotating and remotely located personnel, helping hospitals quickly assemble available staff.

"N˘tiFind streamlines and automates hospital and IT communications processes by helping enable seamless communications throughout an entire hospital network ľ no matter how remotely located," said Tracey Forbes, vice president, software product development at SunGard Availability Services. "It helps improve personnel management with automated staff availability assessments that help reduce the time and effort needed to organize teams during unexpected spikes in hospital activity."

N˘tiFind can be used as a standalone notification solution or as a complement to SunGard's LDRPS for Hospitals business continuity planning software ľ avoiding the need to maintain two separate Relevant Products/Services sources. When integrated, LDRPS data updates are automatically transferred to N˘tiFind, keeping critical contact data up to date, helping to ensure that business continuity planning and notifications are working in unison.

N˘tiFind can target cross-channel message delivery to many devices including cellular phones (voice and SMS), landline phones, Blackberry and other smart Relevant Products/Services devices, e-mail, fax, TTY/TDD devices, satellite phones and pagers. Hospitals can configure rules to define the sequence of message delivery, and save alerts and message content to streamline notification processes.

According to a recently released Gartner Emergency and Mass Notification Services MarketScope report, SunGard N˘tiFind services received a "positive rating," the highest rank a vendor was awarded in this first of its kind Relevant Products/Services survey. Gartner positioned the emergency/mass notification sector as growing fast with 2009 revenue estimated at $570 million, a 29 percent increase over the previous year.

About SunGard Availability Services

SunGard Availability Services provides disaster recovery services, managed IT services, information availability consulting services and business continuity management software to more than 10,000 customers in North America and Europe. With five million square feet of datacenter and operations space, SunGard assists IT organizations across virtually all industry and government sectors to prepare for and recover from emergencies by helping them minimize their computer downtime and optimize their uptime. Through direct Relevant Products/Services and channel partners, we help organizations ensure their people and customers have uninterrupted access to the information systems they need in order to do business. To learn more, visit or call 1-800-468-7483.

About SunGard

SunGard is one of the world's leading software and technology services companies. SunGard has more than 20,000 employees and serves 25,000 customers in 70 countries. SunGard provides software and processing solutions for financial services, higher education and the public sector. SunGard also provides disaster recovery services, managed IT services, information availability consulting services and business continuity management software. With annual revenue exceeding $5 billion, SunGard is ranked 435 on the Fortune 500 and is the largest privately held business software and IT services company.

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