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gen-E Advances Service Desk IT Process Automation
gen-E Advances Service Desk IT Process Automation

 
February 26, 2013 1:53PM
gen-E Unveils Advanced Self-Service Capabilities for Service Desk IT Process Automation -- Powerful Collaborative Operations-Driven Automation Engine Allows Enterprises to Achieve Resolution in Less Than 25 Percent of the Time Required by Alternative Solutions
 



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Beyond showcasing Resolve's self-service capabilities, at Pink Elephant gen-E will also feature a number of new connectors now available for ServiceNow, HP Operations Manager, Telnet Pool, SSH Pool and other major ITSM and IT operations systems.

"As a pure-play ITPA software provider, gen-E continues to expand its connectors with service desk and ITSM tools for easier, more efficient integration and information access," said Kindiger.

Resolve addresses inadequate collaboration processes through the use of Wikis that capture and document unstructured workflows, effectively linking people, tasks, tools and other resources across the organization – and filling information gaps with high-level process automation and orchestration for ITSM, event management, cloud automation, provisioning and other operations. Because Wikis are easy to update and augment, they can easily be adapted in Resolve to meet rapidly changing organizational requirements.

For more information on Resolve and gen-E, visit www.gen-e.com, or follow gen-E on Twitter at http://twitter.com/genE_info and LinkedIn.

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