News & Information for Technology Purchasers NewsFactor Sites:       NewsFactor.com     Enterprise Security Today     CRM Daily     Business Report     Sci-Tech Today  
   
Home Enterprise I.T. Cloud Computing Applications Hardware More Topics...
Gartner ranks Druva #1
in overall product rating for enterprise endpoint backup
for the second year in a row!
You are here: Home / Press Releases / IBM Helps SMBs Expand Tech Support
Next Generation Data Center Is Here!
IBM Helps Businesses Expand Global Tech Support
IBM Helps Businesses Expand Global Tech Support
News as reported by the company Like this on Facebook Tweet this Link thison Linkedin Link this on Google Plus
PUBLISHED:
JANUARY
10
2013



ARMONK, N.Y., 10 Jan 2013 -- IBM today announced the expansion of its leading technical support services to now provide small and medium-sized businesses with the ability to offer global technology support to their customers, regardless of their location. As the imperative for businesses to expand into global markets continues, IBM provides them with comprehensive single-source technical support services for a fraction of the cost of maintaining in-house skills or multiple regional service contracts.

IBM's new Managed Vendor Support Services gives clients the opportunity to scale their technical support offerings globally-at their own pace- via access to IBM's global reach, highly skilled technical professionals, worldwide parts network and logistics expertise. More than just cost cutting, the new service helps growing companies calibrate the technical support needed by their customers in specific locations around the world and adjust the technical support model required. For example, small and mid-sized companies ranging from retail operations, to electronic game manufacturers to medical device providers can now easily cater to their customers' technical support needs around the globe.

Riverbed Technology, a company specializing in IT performance solutions, approached IBM shortly after going public in 2006 to help with its technical support and customer service offerings in order to remain competitive. The Riverbed® technical support team collaborated with IBM's field service organization to deliver on-site services that minimized system downtime for customers. As a result, Riverbed has improved the performance of their customers' applications and network access to their data, while increasing transmission speeds by 5 to 50 times and in some cases up to 100 times.

"By working with IBM, Riverbed is able to optimize solutions for our customers to increase the value of their existing IT infrastructure and the performance of their mission-critical applications," said Scott Downie, senior vice president of worldwide support, Riverbed. "IBM gave us the opportunity to focus on IT innovation, and helped us liberate businesses from common IT constraints by increasing application performance, enabling consolidation, and providing enterprise-wide network and application visibility-all while eliminating the need to increase bandwidth, storage or servers."

The MVSS services brings a full technical support capability to clients and their worldwide customers, including call-center support, customer problem resolution and engineering support, onsite services, as well as parts inventory management, stocking and delivery.

"Through the expansion of Managed Vendor Support Services, IBM can help businesses of all sizes meet service level expectations and act as a trusted IT advisor," said Juhi Jotwani, vice president, Multi-Vendor Services, Technical Support Service. "As a result, companies don't have to spend their time coordinating technical support services. And a single focal point may help to hasten recovery from, and potentially prevent the occurrence of outages."

With 30 years of post-sales technical support experience-and thousands of certified professionals who offer services in 209 countries covering 127 languages-IBM can support clients' global coverage needs while helping to mitigate risks and enhance business efficiency. Moreover, by leveraging IBM's highly skilled personnel, businesses can save the time and cost of hiring, training or retaining staff to support expanding business opportunities or new products.

ABOUT IBM

For more information, please visit: http://www.ibm.com/services/managedsupport.

Tell Us What You Think
Comment:

Name:

Like Us on FacebookFollow Us on Twitter
TOP STORIES NOW
MAY BE OF INTEREST
Protect 100% of your Data The prevalence of laptops and mobile devices in the enterprise makes corporate data increasingly vulnerable to loss and breach. And yet, workforce productivity is now inextricably linked to mobility. Click here to access the white paper "Top 10 Endpoint Backup Mistakes" to learn more about how to confidently protect data across platforms and devices while also providing features designed to enhance the end user experience.
MORE IN PRESS RELEASES
Product Information and Resources for Technology You Can Use To Boost Your Business

Network Security Spotlight
Russian Gang with Stolen IDs Hacks Hosting Company
In August, a Russian cyber gang obtained what researchers called “the largest cache of stolen data." Now, those hackers may be putting their ill-gotten gains to criminal use.
 
Dairy Queen Latest Retailer To Report Hack
Known for its hot fries and soft-serve ice cream, Dairy Queen just made cyber history as the latest victim of a hack attack. The fast food chain said that customer data at some stores may be at risk.
 
Lessons from the JPMorgan Chase Cyberattack
JPMorgan Chase is investigating a likely cyberattack. The banking giant is cooperating with law enforcement, including the FBI, to understand what data hackers may have obtained.
 

Enterprise Hardware Spotlight
AMD's New FX Series CPU Breaks Processing Speed Record
The new FX-8370 processor from Advanced Micro Devices has set a record for silicon processor speed, the company announced. Overclocked, the eight-core chip was measured at 8722.78 MHz.
 
Intel Intros Lightning-Fast PC Processors
Call it extreme. Intel just took the covers off its first-ever eight-core desktop processor, which is aimed at hardcore power users who expect more than the status quo from their computers.
 
HP Previews ProLiant Gen9 Data Center Servers
Because traditional data center and server architectures are “constraints” on businesses, HP is releasing new servers aimed at faster, simpler and more cost-effective delivery of computing services.
 

Mobile Technology Spotlight
Rumor Mill Puts Mobile Wallet in iPhone 6
Apple is moving toward the mobile wallet world with its next iPhone. The tech giant has partnered with retailers, banks and major payment networks to make it happen, according to Bloomberg.
 
Will iPhone Finally Catch Up with NFC Mobile Payment Ability?
Apple's latest version of the iPhone may have a mobile wallet to pay for purchases with a tap of the phone. The iPhone 6 reportedly is equipped with near-field communication (NFC) technology.
 
Visual Search To Shop: Gimmick or Game Changing?
Imagine using your phone to snap a photo of the cool pair of sunglasses your friend is wearing and instantly receiving a slew of information about the shades along with a link to order them.
 

Navigation
NewsFactor Network
Home/Top News | Enterprise I.T. | Cloud Computing | Applications | Hardware | Mobile Tech | Big Data | Communications
World Wide Web | Network Security | CRM Systems | Microsoft/Windows | Apple/Mac | Linux/Open Source | Personal Tech | Press Releases
NewsFactor Network Enterprise I.T. Sites
NewsFactor Technology News | Enterprise Security Today | CRM Daily

NewsFactor Business and Innovation Sites
Sci-Tech Today | NewsFactor Business Report

NewsFactor Services
FreeNewsFeed | Free Newsletters

About NewsFactor Network | How To Contact Us | Article Reprints | Careers @ NewsFactor | Services for PR Pros | Top Tech Wire | How To Advertise

Privacy Policy | Terms of Service
© Copyright 2000-2014 NewsFactor Network. All rights reserved. Article rating technology by Blogowogo. Member of Accuserve Ad Network.