Zenith American Solutions Expands IVR Capacity To Allow 24/7 Access For Providers -- IVS uses Arca+ and Voxeo to migrate the country's largest Third Party Administrator to a new communications platform in one-third the time and cost of upgrading existing IVR
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Zenith American Solutions provides 120 years of collective experience to nearly two million plan participants. Its combined focus is providing the technologies, services, systems and support to self-funded Health and Benefit plans so they get the cost effective solutions they need for increasingly complex regulatory requirements. Zenith American Solutions is the largest independent third party administrator in the United States and currently operates 37 offices nationwide. For more information, visit www.zenith-american.com.
About Integrated Voice Solutions
IVS is an industry-trusted architect of customer experience solutions that assists businesses in connecting with their customers across automated channels. By building technologies that allow implementation of positive, personalized, and interactive end-user experiences, IVS is shaping the way businesses communicate. IVS customers include some of the largest organizations in the world, representing all industries. For more information, visit www.integratedvoicesolutions.com.
Voxeo unlocks communications. We loathe the locks that make voice, SMS, instant messaging, Twitter, web chat, mobile web, unified communications and self-service applications difficult to create, manage, analyze, optimize and afford. Every day we work to unlock the neglected value of these communications solutions with open standards, disruptive innovation and a passion for problem solving - fueled by a company-wide obsession with customer success. We do so for more than 250,000 developers, 45,000 companies and half of the Fortune 100 from our headquarters in Orlando, Beijing, Cologne, and London. Visit us or join our conversations on the web at www.voxeo.com, blogs.voxeo.com or twitter.com/voxeo.