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Focus on Customer Satisfaction
ShoreTel's on-premises VoIP platform has already gained significant traction with legal firms because of the company's guarantee of the lowest total cost of ownership (TCO).
"ShoreTel's focus on customer satisfaction through the implementation cycle and beyond translates to generally positive customer experiences with ShoreTel UC," Fernandez and Lassman wrote.
Up-front costs represent only 25 percent of TCO, which is why ShoreTel provides prospective buyers with the requisite tools for calculating what their long-term operations and maintenance costs will be.
"We've moved from Nortel to ShoreTel, resulting in new services being available to our employees at lower cost and backed by ShoreTel's tremendous support," said Kevin Sullivan, director of technology at Cohen & Grigsby. "There is no question that the ShoreTel system provided a lower TCO."
For legal firms, security is an obvious priority. Voice encryption is a standard feature on ShoreTel's platform that can be enabled, guarding against eavesdropping on the internal network . "Voicemail messages can also be marked as private -- which limits their distribution to the intended recipients only," a ShoreTel spokesperson said.
VoIP Call Center:
Posted: 2012-08-23 @ 10:57pm PT
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