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About KANA Software
KANA makes every customer experience a good experience. A global leader in customer service solutions delivered on-premise or in the cloud, KANA Service Experience Management (SEM) lets organizations take complete control over customer service interactions, so they can take care of customers, while managing costs and reinforcing brand. By unifying and maintaining context for customer journeys across agent, web, social and mobile experiences, KANA solutions have reduced handling time, increased resolution rates and improved net promoter score (NPS) at more than 600 enterprises, including half of the Global 100 and more than 200 government agencies. KANA has been majority owned by Accel-KKR, a technology-focused private equity investment firm, since 2009. The company is based in Silicon Valley, California and has offices worldwide.
Trinicom is a leading specialist in multi-channel customer interaction software. Based on cloud technology, Trinicom can be focused fully on an organization's customer contact processes, and ensures that all customer interactions are handled quickly and uniformly from a central knowledge base. Trinicom also advises customers on the optimum service experience for a multi-channel contact center, with the emphasis on improving service provision via the web, email, chat and telephone, and on reducing service costs. With modules such as web self-service, email response management, live chat, call management, hypersearch, chatbot, emailing, campaigns, portal services and letter, fax and counter contact, Trinicom enables businesses to process customer interactions across all channels quickly and efficiently. A Dutch company, Trinicom numbers more than 200 leading organizations at home and abroad among its customer base.
More information can be found at www.Trinicom.nl and www.kana.com. Follow KANA on Twitter: http://twitter.com/KANAsoftware.