News & Information for Technology Purchasers NewsFactor Sites:     Enterprise Security Today     CRM Daily     Business Report     Sci-Tech Today  
Home Enterprise I.T. Cloud Computing Applications Hardware More Topics...
You are here: Home / Press Releases / SYNETY Debuts CRM Cloud Telephony
Gartner's #1 for endpoint backup
SYNETY Announces GoldMine CRM Integration
SYNETY Announces GoldMine CRM Integration
News as reported by the company Like this on Facebook Tweet this Link thison Linkedin Link this on Google Plus

SYNETY, the cloud telephony software specialist, has announced the integration of its CloudCall on-demand business telephony application with GoldMine CRM, one of the world's most widely used customer relationship management solutions for small businesses.

GoldMine will offer CloudCall to its users as part of its regular software upgrade programme, making integration easy and completely seamless for organisations.

This integration provides GoldMine users with enhanced employee productivity and efficiencies with on-demand telephony services accessible directly from within GoldMine. These telephony functions include desktop click-to-dial, full integration of detailed call histories, and the ability to embed complete recordings of calls directly into contact records for easy replaying and management.

CloudCall's features can be delivered in addition to GoldMine users' existing telephony arrangements on a per-user, per-month basis with no upfront costs. Companies using CloudCall integrated with their CRM software also benefit from ultra-low costs for outbound calls, which enables significant savings.

"GoldMine helps businesses to enhance their performance through better management of customer and partner relationships, and boosts employee productivity. Integrating SYNETY's cloud telephony functions into our solution drives additional efficiencies, and enriches customer records with detailed records of actual phone transactions while saving on call costs. This helps to further develop conversations with customers," said Paul Petersen, vice president & general manager of GoldMine.

Mark Seemann, CEO of SYNETY, said: "GoldMine is one of the world's leading CRM solutions for small businesses, so making CloudCall available to its 1-million strong user base is a tremendous endorsement of the capabilities and benefits of our solution. The easy integration of CloudCall Click delivers immediate benefits in terms of productivity and more detailed records, enhancing customer service. With our on-demand pricing structure and call costs at wholesale rates, these benefits can be enjoyed by any GoldMine user, irrespective of their business' size."

CloudCall is a fully-featured hosted business communications solution that delivers real cost savings and productivity benefits. CloudCall Click enables software integration that works with customers' existing phone systems, or can be used on its own with the included CloudCall Communicator softphone. It delivers click-to-call and call recording functions integrated into a customer's CRM, sales or business software.

CloudCall Enterprise is a stand-alone, hosted PABX service working over broadband, using either SYNETY VoIP handsets or SYNETY's softphone. It can be provisioned within a few minutes and installed, configured and running in two working days, offering a hassle-free alternative to line rentals and a competitive per-user per-month service charge. Additional built-in functions include advanced reporting and analysis on usage and activity by user so that entire workforces can be monitored easily; integrated IVR / Auto-Receptionist to greet and help route incoming calls efficiently; and call queuing which allows calls during busy periods to be handled more efficiently.
Tell Us What You Think


Like Us on FacebookFollow Us on Twitter
Protect 100% of your Data The prevalence of laptops and mobile devices in the enterprise makes corporate data increasingly vulnerable to loss and breach. And yet, workforce productivity is now inextricably linked to mobility. Click here to access the white paper "Top 10 Endpoint Backup Mistakes" to learn more about how to confidently protect data across platforms and devices while also providing features designed to enhance the end user experience.
Product Information and Resources for Technology You Can Use To Boost Your Business

Network Security Spotlight
Dairy Queen Latest Retailer To Report Hack
Known for its hot fries and soft-serve ice cream, Dairy Queen just made cyber history as the latest victim of a hack attack. The fast food chain said that customer data at some stores may be at risk.
Lessons from the JPMorgan Chase Cyberattack
JPMorgan Chase is investigating a likely cyberattack. The banking giant is cooperating with law enforcement, including the FBI, to understand what data hackers may have obtained.
Who Is the Hacker Group Lizard Squad?
Are they dangerous or just obnoxious? That’s what many are wondering about the hacker group Lizard Squad, which tweeted out a bomb threat that grounded a flight with a Sony exec aboard.

Enterprise Hardware Spotlight
Intel Intros Lightning-Fast PC Processors
Call it extreme. Intel just took the covers off its first-ever eight-core desktop processor, which is aimed at hardcore power users who expect more than the status quo from their computers.
HP Previews ProLiant Gen9 Data Center Servers
Because traditional data center and server architectures are “constraints” on businesses, HP is releasing new servers aimed at faster, simpler and more cost-effective delivery of computing services.
Apple Set To Release Largest iPad Ever
Tech giant Apple seems to have adopted the mantra “go big or go home.” The company is planning to introduce its largest iPad ever: a 12.9-inch behemoth that will dwarf its largest existing models.

Mobile Technology Spotlight
iWatch Watch: What Will Apple Ask Us To Wear?
There are still more questions than answers when it comes to details about the smart watch Apple seems poised to debut on Sept. 9. In fact, nobody seems completely sure that it will be a smart watch at all.
Google Successfully Tests Its Own Delivery Drone
While top technology companies are engaged in an "arms race" to develop drones that can quickly deliver goods to anyone anywhere, Google has revealed it successfully tested its own version.
Will iPhone Finally Catch Up with NFC Mobile Payment Ability?
Apple's latest version of the iPhone may have a mobile wallet to pay for purchases with a tap of the phone. The iPhone 6 reportedly is equipped with near-field communication (NFC) technology.

NewsFactor Network
Home/Top News | Enterprise I.T. | Cloud Computing | Applications | Hardware | Mobile Tech | Big Data | Communications
World Wide Web | Network Security | Data Storage | CRM Systems | Microsoft/Windows | Apple/Mac | Linux/Open Source | Personal Tech
Press Releases
NewsFactor Network Enterprise I.T. Sites
NewsFactor Technology News | Enterprise Security Today | CRM Daily

NewsFactor Business and Innovation Sites
Sci-Tech Today | NewsFactor Business Report

NewsFactor Services
FreeNewsFeed | Free Newsletters

About NewsFactor Network | How To Contact Us | Article Reprints | Careers @ NewsFactor | Services for PR Pros | Top Tech Wire | How To Advertise

Privacy Policy | Terms of Service
© Copyright 2000-2014 NewsFactor Network. All rights reserved. Article rating technology by Blogowogo. Member of Accuserve Ad Network.