News & Information for Technology Purchasers NewsFactor Sites:       NewsFactor.com     Enterprise Security Today     CRM Daily     Business Report     Sci-Tech Today  
   
Home Enterprise I.T. Cloud Computing Applications Hardware More Topics...
You are here: Home / Hardware / HP Charging for Firmware Updates
Is your endpoint data protected?
HP Charging for ProLiant Server Firmware Updates
HP Charging for ProLiant Server Firmware Updates
By Barry Levine / NewsFactor Network Like this on Facebook Tweet this Link thison Linkedin Link this on Google Plus
PUBLISHED:
FEBRUARY
12
2014



Hewlett-Packard will, after all, provide security and safety updates to all of its server customers. The turnaround follows negative customer feedback after the company recently decided to limit all firmware updates just to those customers with warranties or a support agreement. However, HP will start charging for firmware updates for its ProLiant line of servers.

On Friday, Vice President for HP Servers/Support Mary McCoy announced on the HP Technical Support Services Blog that the company will “provide firmware updates through the HP Support Center only to customers with a valid warranty, Care Pack Service or support agreement.”

She said the decision was part of the company’s goal “to provide access to the latest HP firmware, which is valuable intellectual property, for our customers who have chosen to maximize and protect their IT investments.” McCoy acknowledged the decision was “a change from how we’ve done business in the past,” but added that it was the “right decision” and aligned with industry best practices.

‘Not in a Good Way’

Comments on HP’s own blog reflected customer outrage. A user posting as William Plein wrote that he found “this move amazing, and not in a good way.” He added that other major server vendors do not have such a policy, making “firmware and driver downloads available free of charge without requiring a service contract.”

Another user, Michael Graziano, posted that “IBM for example continues to make firmware updates available to the general public.” Yet another, Joe Belian, said that firmware is intended “to fix functionality over 90 percent of the time,” not to add features.

Dell provides unrestricted access to BIOS and software updates for its entire line, and Cisco requires only registration. However, in January, IBM began an “entitlement validation” for firmware on selected machines.

On Tuesday, McCoy posted again on the HP site. She noted that the firmware access changes to be made February 19 only apply to HP ProLiant servers, but added that “updates addressing security and safety are important for your business” and the company will “continue to provide those updates to all server users.”

‘Not Measurably a Difference’

No “entitlement requirements” will be put on iLO, I/O, or controller firmware, she said, with entitlement restrictions only for ProLiant system ROM and complex programming logic devices firmware. The ProLiant server line runs from low-end servers for small business to enterprise-class products.

McCoy pointed out that a warranty “is our promise to correct issues for some period of time, including those that can be addressed with new firmware,” and added that sales of warranties and support services allows the company to make ongoing investments in product development and upkeep.

Some HP-watchers contend that the move was made to undercut third-party support providers, who can download firmware updates at no charge and undercut the pricing for support by HP or its official partners.

Charles King, principal analyst with industry research firm Pund-IT, told us “there is not measurably a difference” between security and safety firmware, and other kinds. “Both are still software for the system to operate in an optimal manner,” he said.

Tell Us What You Think
Comment:

Name:

Like Us on FacebookFollow Us on Twitter
TOP STORIES NOW
MAY BE OF INTEREST
Protect 100% of your Data The prevalence of laptops and mobile devices in the enterprise makes corporate data increasingly vulnerable to loss and breach. And yet, workforce productivity is now inextricably linked to mobility. Click here to access the white paper "Top 10 Endpoint Backup Mistakes" to learn more about how to confidently protect data across platforms and devices while also providing features designed to enhance the end user experience.
MORE IN HARDWARE
Product Information and Resources for Technology You Can Use To Boost Your Business

Network Security Spotlight
Dairy Queen Latest Retailer To Report Hack
Dairy Queen is known for its hot fries and sweet treats, but it just made cyber history as the latest victim of a hack attack. The fast food chain said that customer data at some stores may be at risk.
 
Lessons from the JPMorgan Chase Cyberattack
JPMorgan Chase is investigating a likely cyberattack. The banking giant is cooperating with law enforcement, including the FBI, to understand what data hackers may have obtained.
 
Who Is the Hacker Group Lizard Squad?
Are they dangerous or just obnoxious? That’s what many are wondering about the hacker group Lizard Squad, which tweeted out a bomb threat that grounded a flight with a Sony exec aboard.
 

Enterprise Hardware Spotlight
Intel Intros Lightning-Fast PC Processors
Call it extreme. Intel just took the covers off its first-ever eight-core desktop processor, which is aimed at hardcore power users who expect more than the status quo from their computers.
 
HP Previews ProLiant Gen9 Data Center Servers
Because traditional data center and server architectures are “constraints” on businesses, HP is releasing new servers aimed at faster, simpler and more cost-effective delivery of computing services.
 
Apple Set To Release Largest iPad Ever
Tech giant Apple seems to have adopted the mantra “go big or go home.” The company is planning to introduce its largest iPad ever: a 12.9-inch behemoth that will dwarf its largest existing models.
 

Mobile Technology Spotlight
Samsung Maps Its Way with Nokia's 'Here' App for Galaxy Phones
Korean electronics giant Samsung has opted to license Here, Nokia’s mapping app -- formerly known as Nokia Maps -- for its Tizen-powered smart devices and Samsung Gear S wearable.
 
Google Successfully Tests Its Own Delivery Drone
While top technology companies are engaged in an "arms race" to develop drones that can quickly deliver goods to anyone anywhere, Google has revealed it successfully tested its own version.
 
Will iPhone Finally Catch Up with NFC Mobile Payment Ability?
Apple's latest version of the iPhone may have a mobile wallet to pay for purchases with a tap of the phone. The iPhone 6 reportedly is equipped with near-field communication (NFC) technology.
 

Navigation
NewsFactor Network
Home/Top News | Enterprise I.T. | Cloud Computing | Applications | Hardware | Mobile Tech | Big Data | Communications
World Wide Web | Network Security | Data Storage | CRM Systems | Microsoft/Windows | Apple/Mac | Linux/Open Source | Personal Tech
Press Releases
NewsFactor Network Enterprise I.T. Sites
NewsFactor Technology News | Enterprise Security Today | CRM Daily

NewsFactor Business and Innovation Sites
Sci-Tech Today | NewsFactor Business Report

NewsFactor Services
FreeNewsFeed | Free Newsletters

About NewsFactor Network | How To Contact Us | Article Reprints | Careers @ NewsFactor | Services for PR Pros | Top Tech Wire | How To Advertise

Privacy Policy | Terms of Service
© Copyright 2000-2014 NewsFactor Network. All rights reserved. Article rating technology by Blogowogo. Member of Accuserve Ad Network.