News & Information for Technology Purchasers NewsFactor Sites:     Enterprise Security Today     CRM Daily     Business Report     Sci-Tech Today  
Home Enterprise I.T. Cloud Computing Applications Hardware More Topics...
You are here: Home / Press Releases / LiveOps CEO Hints at Future Plans
Is your endpoint data protected?
LiveOps CEO Reveals Growth Rate, Future Products
LiveOps CEO Reveals Growth Rate, Future Products
News as reported by the company Like this on Facebook Tweet this Link thison Linkedin Link this on Google Plus

PHILADELPHIA, PA, March 23, 2012 -- Marty Beard, CEO of LiveOps gave new insight into the company's growth and expansion plans, as well as details on how their customers are dealing with the explosive growth in non-traditional communication channels.

During the live Google Hangout with Russ Fordyce, Managing Director of the Business Intelligence Group, Beard claimed that in the past 12 moths they have experienced 80% growth.

This is in large part due to the demand for software to deal with the various channels consumers are using to reach out to companies. Beard said, "We are now seeing environments in some of our customers where [voice] has dropped down to 50% and it has been replaced by tweets, texts on Facebook, web chats, email and text messages."

According to Beard this change is not reducing the volume of interactions with contact centers, but just the opposite. The technology consumers are using, from their PC's browser to their mobile phone, allows them to get the help they need in an instant.

Beard's LiveOps offers cloud based software and services that allow companies the ability to manage all those communications inside a single browser window with nothing hosted on site, and no new equipment to buy. Customers include both large enterprise organizations, as well mid-market companies.

What's on the horizon? Beard discussed international expansion, a stronger indirect channel program and claims that there is a movement to video, something Beard thinks will be the next wave of interactions between agents and consumers.

In 2012 LiveOps Insight, the company's dashboard in the cloud, was awarded a Big Award Product of the Year.

The replay of the entire interview is available on the Business Intelligence Group's website at
Tell Us What You Think



Posted: 2013-04-25 @ 7:45am PT
I think he should say they are going public is 12-18months...

Like Us on FacebookFollow Us on Twitter
Protect 100% of your Data The prevalence of laptops and mobile devices in the enterprise makes corporate data increasingly vulnerable to loss and breach. And yet, workforce productivity is now inextricably linked to mobility. Click here to access the white paper "Top 10 Endpoint Backup Mistakes" to learn more about how to confidently protect data across platforms and devices while also providing features designed to enhance the end user experience.
Product Information and Resources for Technology You Can Use To Boost Your Business

Network Security Spotlight
Dairy Queen Latest Retailer To Report Hack
Known for its hot fries and soft-serve ice cream, Dairy Queen just made cyber history as the latest victim of a hack attack. The fast food chain said that customer data at some stores may be at risk.
Lessons from the JPMorgan Chase Cyberattack
JPMorgan Chase is investigating a likely cyberattack. The banking giant is cooperating with law enforcement, including the FBI, to understand what data hackers may have obtained.
Who Is the Hacker Group Lizard Squad?
Are they dangerous or just obnoxious? That’s what many are wondering about the hacker group Lizard Squad, which tweeted out a bomb threat that grounded a flight with a Sony exec aboard.

Enterprise Hardware Spotlight
Intel Intros Lightning-Fast PC Processors
Call it extreme. Intel just took the covers off its first-ever eight-core desktop processor, which is aimed at hardcore power users who expect more than the status quo from their computers.
HP Previews ProLiant Gen9 Data Center Servers
Because traditional data center and server architectures are “constraints” on businesses, HP is releasing new servers aimed at faster, simpler and more cost-effective delivery of computing services.
Apple Set To Release Largest iPad Ever
Tech giant Apple seems to have adopted the mantra “go big or go home.” The company is planning to introduce its largest iPad ever: a 12.9-inch behemoth that will dwarf its largest existing models.

Mobile Technology Spotlight
iWatch Watch: What Will Apple Ask Us To Wear?
There are still more questions than answers when it comes to details about the smart watch Apple seems poised to debut on Sept. 9. In fact, nobody seems completely sure that it will be a smart watch at all.
Google Successfully Tests Its Own Delivery Drone
While top technology companies are engaged in an "arms race" to develop drones that can quickly deliver goods to anyone anywhere, Google has revealed it successfully tested its own version.
Will iPhone Finally Catch Up with NFC Mobile Payment Ability?
Apple's latest version of the iPhone may have a mobile wallet to pay for purchases with a tap of the phone. The iPhone 6 reportedly is equipped with near-field communication (NFC) technology.

NewsFactor Network
Home/Top News | Enterprise I.T. | Cloud Computing | Applications | Hardware | Mobile Tech | Big Data | Communications
World Wide Web | Network Security | Data Storage | CRM Systems | Microsoft/Windows | Apple/Mac | Linux/Open Source | Personal Tech
Press Releases
NewsFactor Network Enterprise I.T. Sites
NewsFactor Technology News | Enterprise Security Today | CRM Daily

NewsFactor Business and Innovation Sites
Sci-Tech Today | NewsFactor Business Report

NewsFactor Services
FreeNewsFeed | Free Newsletters

About NewsFactor Network | How To Contact Us | Article Reprints | Careers @ NewsFactor | Services for PR Pros | Top Tech Wire | How To Advertise

Privacy Policy | Terms of Service
© Copyright 2000-2014 NewsFactor Network. All rights reserved. Article rating technology by Blogowogo. Member of Accuserve Ad Network.