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Collaboration services in the Avaya Cloud include AvayaLive Connect, a suite of hosted collaboration services providing flexible communications for businesses with unified messaging and phone communications, as well as various customer service and productivity tools.
The Cloud's Engage is an interactive 3D environment that uses avatars and spatial audio technology to enable Web conferencing for remote meetings, training, sales and support, and Automated Chat is a solution for enterprise contact centers that delivers answers through an automated system, a live agent, or both.
Last August, Avaya introduced a portfolio of cloud-ready turnkey solutions to help facilitate deployments of its Collaborative Cloud solutions. Called Avaya Collaboration Pods, they employ components from EMC and VMware to ease the installation and operation of real-time communications/collaboration environments. It also included fully integrated management and tech support, and a common interface for managing the Pods.