News & Information for Technology Purchasers NewsFactor Sites:       NewsFactor.com     Enterprise Security Today     CRM Daily     Business Report     Sci-Tech Today  
   
This ad will display for the next 20 seconds. Click for more information, or
Home Enterprise I.T. Cloud Computing Applications Hardware More Topics...
Communications
Gartner's #1 for endpoint backup
Average Rating:
Rate this article:  
Sprint Offers Risk-Free Test Run of HD Voice Service

Sprint Offers Risk-Free Test Run of HD Voice Service
By Jennifer LeClaire

Share
Share on Facebook Share on Twitter Share on Linkedin Share on Google Plus

What’s turning heads about Sprint's risk-free trial offer is the satisfaction guarantee. According to Sprint, if customers aren’t 100 percent satisfied with the experience during the first 30 days, they will get refunds on the costs of their devices and all service and activation charges will be waived.
 



The nation's third-largest carrier, Sprint, is making wireless consumers an offer it hopes they can’t refuse -- a risk-free, 30-day trial with satisfaction guaranteed. The guarantee comes against the backdrop of Sprint’s nationwide HD (high-definition) voice rollout, the addition of 28 new 4G LTE markets, and three new Sprint Spark markets.

The HD voice service from Sprint promises a fuller, more natural-sounding voice combined with noise-cancelling technology that works to eliminate background noise. Sprint Spark is an enhanced LTE service built for data that delivers average wireless speeds of 6-15Mbps and peak wireless speeds of 50-60Mbps.

“We believe customers will be delighted with the Sprint retail experience, our customer service, and the performance of America’s newest network, so we’re guaranteeing it,” said Sprint CEO Dan Hesse.

Covering All the Bases

Tapping into HD voice requires compatible mobile devices -- and Sprint has that covered. The company supports 28 HD voice-capable postpaid smartphones and 33 prepaid phones. The carrier estimates about 16 million customers are already using an HD Voice-enabled device.

Sprint completed a rip-and-replace overhaul of its 3G network and deployed LTE in 471 markets to deliver faster data speeds and improved call quality, with the specific promise of fewer dropped and blocked calls. The company also rolled out the Sprint Framily Wall, and amped up its fitness focus via partnerships with Under Armour, MapMyFitness and Samsung.

We caught up with Jeff Kagan, an independent technology industry analyst, to get his take on the rollouts. He told us these are important moves because Sprint competitors are starting to offer their own HD voice in selected markets.

“Wireless voice may have been good because it let us take our phones with us, but the quality was not as good as landlines,” he said. “HD voice is much better quality compared with regular wireless and getting closer to landline status. That is very important.”

Powerful Guarantees

But what’s turning heads is the satisfaction guarantee. According to the company, if customers aren’t 100 percent satisfied with the experience during the first 30 days, they will get refunds on the costs of their devices and all service and activation charges will be waived. The guarantee starts on June 27 and is available to new customers and current customer adding new lines of service.

Kagan said Sprint’s network rebuild must be going well because it is offering powerful guarantees: “It should entice many to give Sprint a try once again. It’s good to see Sprint beginning to strut their feathers once again. It’s been a while.”

And Sprint is not done yet. The company wrapped up its news by announcing international Wi-Fi calling will be available in the coming weeks so customers can make calls and send texts via Wi-Fi in over 100 countries.

Sprint will also soon deploy 8T8R (eight-transmit/eight-receive) radios to improve coverage and signal strength for Sprint Spark customers. The radios transmit more data and boost network reliability to offer customers better coverage and higher data speeds at 2.5GHz. Sprint expects to begin commercial deployment this summer.
 

Tell Us What You Think
Comment:

Name:

Ryan:

Posted: 2014-07-02 @ 4:45am PT
Switched from tmobile to sprint. Very pleased with sprint. Just wish they would stay away from tmobile. Tmobile is AWFUL. No coverage at all!

John:

Posted: 2014-06-26 @ 12:41pm PT
Sprints network is just fine by me. I have had great service for over 10 years now. I switched to Sprint because all the other carriers couldn't keep my phone calls from dropping. I would recommend Sprint to anyone!

Erskien Lenier:

Posted: 2014-06-25 @ 10:30am PT
This is just a reaction to what T-Mobile is doing. Not anything Sprint would ever have considered without someone else forcing their hand.

VK in Olympia:

Posted: 2014-06-25 @ 7:32am PT
HD only works if you get signal at all. Sadly, the only information I can get from Sprint about the project to put in a tower near me is "Oh...very soon...very soon...you like!" Switching in August as soon as I can.

DM in Ohio:

Posted: 2014-06-24 @ 4:23pm PT
I have had Sprint for 4 years and I am ready to change. When I can get 4G coverage it is good, would not recommend anyone changing to Sprint.



AdvertisementToday's CIO needs to adopt an "Everyone's IT" approach to leadership, embracing technology to increase enterprise agility & collaboration. View the free Gartner research report to learn how to adapt your IT leadership style to today's business standards.


 Communications
1.   Verizon Tops in Mobile Networks
2.   Will Sprint Be T-Mobile Copycat?
3.   Phone Contract Ending: What Now?
4.   Police: Be Careful What You Tweet
5.   Sprint Cutting Costs To Compete


advertisement
Sprint Dumps T-Mobile Merger
Looks to the future with new chief exec.
Average Rating:
Call Center Training: Tips for Success
Hire right, role play, and keep it real.
Average Rating:
Verizon Tops in Mobile Networks
Even outpaces AT&T in metro areas.
Average Rating:
Product Information and Resources for Technology You Can Use To Boost Your Business

Network Security Spotlight
Researchers Find Malicious Android Apps Can Hack Gmail
A new study shows that a weakness in the Android mobile operating system can be used to steal sensitive, personal info from unwitting users. Gmail proved to be the easiest app to attack; Amazon, the hardest.
 
UPS Stores in 24 States Hit by Data Breach
Big Brown has been breached. UPS said that about 105,000 customer transactions at 51 of its UPS Store locations in 24 states could have been compromised between January and August.
 
Cost of Target Data Breach: $148 Million Plus Loss of Trust
The now infamous Target data breach is still costing the company -- and its shareholders -- plenty. In fact, the retailing giant forecast the December 2013 incident cost shareholders $148 million.
 

Enterprise Hardware Spotlight
Acer's New Desktop Box Rides the Chrome OS Wave
Filling out its Chrome OS line, Acer is following the introduction of a larger Chromebook line earlier this month with a new tiny $180 desktop Chromebox and also a smaller Chromebook.
 
Feds OK $2.3 Billion IBM-Lenovo x86 Server Deal
IBM and Lenovo are celebrating U.S. approval of their x86-based server deal, having cleared some major security hurdles. The deal makes Lenovo a major player for enterprise data centers.
 
Three New Lenovo PCs Aimed at Business Users
With businesses wanting computing solutions that do more for less money, Lenovo has unveiled three new desktop PCs that it says offer solid computing at a budget-minded price.
 

Mobile Technology Spotlight
Screen Shortage Briefly Puts Brakes on iPhone 6
RAM? Check. Antenna switch? Check. Screen? Oops. Parts suppliers for Apple have found themselves facing a shortage of screens for the new iPhone 6 as next month's release date for the new smartphone looms.
 
Bounty Offered to Coders for Oculus Rift Bugs
Coders who find bugs in software for the Oculus Rift VR immersive headset could receive a reward of at least $500 under Facebook's White Hat bounty program. Facebook acquired Oculus in March.
 
Google Glass Adds Voice Access to Phone Contacts
The latest update to Google Glass will let users access their top 20 phone contacts with voice commands alone. A user can then choose a phone call, Google hangouts, e-mail or text messaging.
 

Navigation
NewsFactor Network
Home/Top News | Enterprise I.T. | Cloud Computing | Applications | Hardware | Mobile Tech | Big Data | Communications
World Wide Web | Network Security | Data Storage | CRM Systems | Microsoft/Windows | Apple/Mac | Linux/Open Source | Personal Tech
Press Releases
NewsFactor Network Enterprise I.T. Sites
NewsFactor Technology News | Enterprise Security Today | CRM Daily

NewsFactor Business and Innovation Sites
Sci-Tech Today | NewsFactor Business Report

NewsFactor Services
FreeNewsFeed | Free Newsletters

About NewsFactor Network | How To Contact Us | Article Reprints | Careers @ NewsFactor | Services for PR Pros | Top Tech Wire | How To Advertise

Privacy Policy | Terms of Service
© Copyright 2000-2014 NewsFactor Network. All rights reserved. Article rating technology by Blogowogo. Member of Accuserve Ad Network.