Newsletters
News & Information for Technology Purchasers NewsFactor Sites:       NewsFactor.com     Enterprise Security Today     CRM Daily     Business Report     Sci-Tech Today  
   
This ad will display for the next 20 seconds. Please click for more information, or scroll down to pass the ad, or Close Ad.
Home Enterprise I.T. Cloud Computing Applications Hardware More Topics...
Customer Service
Real-time info services with Neustar
Average Rating:
Rate this article:  
Microsoft Preaches IT-Business Unity with Dynamics CRM
Microsoft Preaches IT-Business Unity with Dynamics CRM

By Jennifer LeClaire
March 22, 2013 1:55PM

    Bookmark and Share
"Talk to many of the Microsoft Dynamics Convergence customers and they'll tell you they're not just sold on the technology -- which is rock solid -- but they're also impressed with how Microsoft works and partners with them to assist in every aspect of the product adoption," said analyst Laura DiDio about Microsoft Dynamics CRM.
 



Microsoft Dynamics Convergence 2013 kicked off on Tuesday with a keynote address from Microsoft Business Solutions President Kirill Tatarinov. More than 11,000 people attended the conference to hear, among other things, Tatarinov discuss how to reimagine the way they engage with customers, build brand relevance and collaborate with employees with Microsoft Dynamics.

Tatarinov reinforced the idea that business functions can work more effectively when they unite with their IT counterparts. He positioned Microsoft Dynamics as a catalyst for unity, and announced new advancements in integrated marketing, embedded social capabilities, and new cloud and mobile scenarios enabled through Microsoft Dynamics solutions.

"To realize the promises and possibilities of a world ahead, organizations must be united," Tatarinov told conference attendees in New Orleans. "When a business is truly united, great things happen."

Microsoft's Mobile Play

On Day One of the conference, Microsoft announced a set of new applications for phones and tablets, which will be available with the next update to Microsoft Dynamics AX 2012. Microsoft promises the mobile applications will provide a more relevant experience based on people's roles and devices, help them connect with their social networks, and provide an engaging and actionable experience.

The Business Analyzer application is already available in the Windows Marketplace. Now, the company is making available apps for expense management, time and approvals. Expense management aims to helps workers both capture and reconcile expenses while traveling, cutting down time and effort.

As its name suggests, the Time app lets mobile workers log time on projects on the go. The goal is to reduce this administrative burden while providing businesses with the opportunity to improve working capital through decreased billing cycle times. Finally, Approvals makes it possible for managers to approve business requests such as budget requests, time sheets, submitted expense reports and purchase requisition to cut down on administrative task and time spent.

True Unified Communications

Laura DiDio, principal analyst at Information Technology Intelligence Consulting, said Microsoft has an extremely strong suite of convergence and unified communications offerings. Over the past several years, she said, the company has delivered an array of products and backed them up with strong service, support and documentation.

"Talk to many of the Microsoft Dynamics Convergence customers and they'll tell you they're not just sold on the technology -- which is rock solid -- but they're also impressed with how Microsoft works and partners with them to assist in every aspect of the product adoption, from design, testing, implementation, roll-out and after market support," DiDio told us.

She said Microsoft deserves credit for getting Dynamics Convergence right in terms of the technology, the products and the overarching strategy. She called it a very credible suite of offerings.

"Microsoft's Lync Unified Communications product is also catching fire, with 5 million seats in use now. Competitors like Cisco, Avaya and others are starting to take notice," she said. "One of the smartest things Microsoft has done in the past three years is to buy Skype. Lync and Skype have been separate products to date. But at its Lync conference last month, Microsoft said it would provide more integration between the two platforms to further its Unified Communications as a Service strategy. They're doing a very good job in this area."
 

Tell Us What You Think
Comment:

Name:



Your Next Generation Data Center Is Here! Vblock™ Systems: the world's most advanced converged infrastructure are built on the Cisco Unified Computing System with Intel® Xeon® processors. Vblock™ Systems deliver extraordinary time to market, ROI and TCO, and flexibility to meet your continually changing demands with 5X faster deployment, 96% less downtime, and 1/2 the cost. Click here to learn more.


 Customer Service
1.   Bezos Talks Grocery Delivery, Drones
2.   Watson Boosts Customer Engagement
3.   Comcast Customer Service Makeover
4.   High Cost of Great Customer Service
5.   Customers Need Marketing's Attention


advertisement
Watson Boosts Customer Engagement
Future of customer interaction tech?
Average Rating:
Bezos Talks Grocery Delivery, Drones
Amazon's future touted for shareholders.
Average Rating:
Product Information and Resources for Technology You Can Use To Boost Your Business

Network Security Spotlight
Heartbleed Could Cost Millions, Could Have Been Prevented
Early estimates of Heartbleed’s cost to enterprises are running in the millions. The reason: revoking all the SSL certificates the bug exposed will come at a very hefty price. Some say it all could have been avoided.
 
Michaels Says Nearly 3M Credit, Debit Cards Breached
Arts and crafts retail giant Michaels Stores has confirmed that a data breach at its POS terminals from May 2013 to Jan. 2014 may have exposed nearly 3 million customer credit and debit cards.
 
Google's Street View Software Unravels CAPTCHAs
The latest software Google uses for its Street View cars to read street numbers in images for Google Maps works so well that it also solves CAPTCHAs, those puzzles designed to defeat bots.
 

Enterprise Hardware Spotlight
Vaio Fit 11A Battery Danger Forces Recall by Sony
Using a Sony Vaio Fit 11A laptop? It's time to send it back to Sony. In fact, Sony is encouraging people to stop using the laptop after several reports of its Panasonic battery overheating.
 
Continued Drop in Global PC Shipments Slows
Worldwide shipments of PCs fell during the first three months of the year, but the global slump in PC demand may be easing, with a considerable slowdown from last year's drops.
 
Google Glass Finds a Home in Medical Education, Practice
The innovative headpiece may find its niche in markets where hands-free access to data can be a big advantage. Glass experiments for doctors are already under way, with some promising results.
 

Mobile Technology Spotlight
Review: Siri-Like Cortana Fills Windows Phone Gap
With the new Cortana virtual assistant, Windows catches up with Apple's iOS and Google's Android in a major way, taking some of the best parts of Apple's and Google's virtual assistants, with new tools too.
 
With Galaxy S5, Samsung Proves Less Can Be More
Samsung has produced the most formidable rival yet to the iPhone 5s: the Galaxy S5. The device is the fifth edition of the company's successful line of Galaxy S smartphones, and shows less can be more.
 
Facebook Rolls Out Potentially Intrusive Location-Sharing
Looking for friends? Facebook users in the U.S. will soon be able to see which of their friends are nearby, using a smartphone's GPS. Could be a cool feature in some cases, or way too much information.
 

Navigation
NewsFactor Network
Home/Top News | Enterprise I.T. | Cloud Computing | Applications | Hardware | Mobile Tech | Big Data | Communications
World Wide Web | Network Security | Data Storage | Small Business | Microsoft/Windows | Apple/Mac | Linux/Open Source | Personal Tech
Press Releases
NewsFactor Network Enterprise I.T. Sites
NewsFactor Technology News | Enterprise Security Today | CRM Daily

NewsFactor Business and Innovation Sites
Sci-Tech Today | NewsFactor Business Report

NewsFactor Services
FreeNewsFeed | Free Newsletters | XML/RSS Feed

About NewsFactor Network | How To Contact Us | Article Reprints | Careers @ NewsFactor | Services for PR Pros | Top Tech Wire | How To Advertise

Privacy Policy | Terms of Service
© Copyright 2000-2014 NewsFactor Network. All rights reserved. Article rating technology by Blogowogo. Member of Accuserve Ad Network.