HOME     MENU     SEARCH     NEWSLETTER    
NEWS & INFORMATION FOR TECHNOLOGY PURCHASERS. UPDATED 10 MINUTES AGO.
You are here: Home / Press Releases / Commence's Enterprise-Level CRM
Commence Brings Enterprise-Caliber CRM to Middle Market
Commence Brings Enterprise-Caliber CRM to Middle Market
News as reported by the company Like this on Facebook Tweet this Link thison Linkedin Link this on Google Plus
PUBLISHED:
OCTOBER
23
2013



Commence Brings Enterprise-Caliber CRM to Middle Market -- ‘Goldilocks’ CRM solution loads new Version 5.5 with Twitter-like instant messenger, Microsoft Word integration, calendar syncing and mobile features

EATONTOWN, N.J., October 23, 2013 -- Commence Corporation, the specialist in mid-market Relevant Products/Services, is addressing the unmet needs of small-to-medium size businesses by combining cost-efficient cloud and desktop CRM with the Relevant Products/Services support and technological investments of an enterprise platform. With a new internal chat and ‘follow’ system, useful MS Word and calendar integrations and a click-to-dial feature on Relevant Products/Services phones, Commence Version 5.5 upgrades a ‘goldilocks’ CRM solution for companies that feel trapped between low-powered CRM and overpriced ‘corporate’ options.

“Commence CRM Version 5.5 was driven by the feedback of our customers and the creativity of our developers,” said Larry Caretsky, president of Commence. “Every single quarter we invest in our technology and produce a new version, and we always look to our customers for direction. This simply does not happen with large CRM companies and ‘freemium’ CRM providers. Version 5.5 shows that after 25 years, we’re still improving our product and providing a mixture of technical support and on-demand service that few other companies offer.”

Commence has distinguished itself in the CRM space by providing a one-screen solution and an unusual degree of hands-on support. Beyond contact management and Relevant Products/Services, Commence was built to handle e-mail Relevant Products/Services, help desk (ticketing) management and marketing campaigns while integrating with Outlook and Google Calendar, Tasks and Maps. This allows sales, support teams and administrators to conduct virtually all of their work within Commence rather than constantly switching screens.

Other notable features like account scoring, organizational charts, lead management and a built-in project management system have saved hard-charging sales teams from knocking at the wrong doors. In addition, company technical and sales experts regularly assist customers with data migrations, online or on-site instructional training, customization, third party system integration and report generation.

New features in Version 5.5 demonstrate Commence Corporation’s commitment to continually improving the product and meeting the needs of customers:

• Conversations: Commence now provides an internal instant messaging system that lives strictly within the platform. With group chat features and a Twitter-like ‘follow’ feature, managers can reach multiple employees at once and keep tabs on the internal dialogue. ‘Conversations’ strikes a balance between the urgency of a phone call and the often slow response to emails.
Relevant Products/Services Word Integration: Version 5.5 allows MS Word users to pre-populate letter templates with information stored in Commence, saving valuable time.
• Click to Dial: On both iOS and Android phones, Commence users can tap a contact’s phone number to dial it.

To learn more about Commence CRM, visit www.commence.com.

About Commence Corporation

Commence Corporation is a leading provider of customer relationship management software. The company's products are designed to provide growing businesses with flexible solutions that leverage the cloud for managing sales execution, marketing and customer service. Commence CRM is used by several thousand businesses around the world and supported via a worldwide distribution network in North and South America, Europe and Asia Pacific. For more information visit www.commence.com.

Tell Us What You Think
Comment:

Name:

Like Us on FacebookFollow Us on Twitter
MORE IN PRESS RELEASES

NETWORK SECURITY SPOTLIGHT
It could be the biggest Apple hack ever. More than 225,000 valid iPhone accounts have been compromised and thousands of certificates, private keys, and purchasing receipts stolen.

ENTERPRISE HARDWARE SPOTLIGHT
Is Windows 10 killing the PC market? Something is going on. IDC predicts worldwide PC shipments will fall 8.7 percent in 2015 -- and shipments aren’t expected to stabilize until 2017.

MOBILE TECHNOLOGY SPOTLIGHT
Set to be officially unveiled Thursday at the IFA 2015 consumer electronics show in Berlin, Samsung's new Gear S2 smart watch will let users make quick voice calls without having to link to nearby smartphones.

NEWSFACTOR.COM
NEWSFACTOR NETWORK SITES
NEWSFACTOR SERVICES
© Copyright 2015 NewsFactor Network, Inc. All rights reserved. Member of Accuserve Ad Network.