Newsletters
News & Information for Technology Purchasers NewsFactor Sites:       NewsFactor.com     Enterprise Security Today     CRM Daily     Business Report     Sci-Tech Today  
   
This ad will display for the next 20 seconds. Please click for more information, or scroll down to pass the ad, or Close Ad.
Home Enterprise I.T. Cloud Computing Applications Hardware More Topics...
Data Storage
Real-time info services with Neustar
Average Rating:
Rate this article:  
Salesforce Embraces Dropbox, Google Drive with Files
Salesforce Embraces Dropbox, Google Drive with Files

By Jennifer LeClaire
September 6, 2013 10:45AM

    Bookmark and Share
Salesforce Files seems to offer more freedom and autonomy and Salesforce may look once again to create a disruptive freemium or low-cost file-sharing service to challenge more established vendors like Microsoft and Google, said Brad Shimmin, a principal analyst at Current Analysis, speaking about the made-over Chatterbox.
 



CRM behemoth Salesforce.com is proving its agility with an about face on its Chatterbox platform. The company is repositioning its enterprise file system as Salesforce Files, embracing the need to collaborate with other popular online file storage systems.

The new Files app promises to help companies connect any file to any business seamlessly from any device. Companies can unlock files from third-party repositories -- including Dropbox, Box and Google Drive and SharePoint -- and make them mobile and social on the Salesforce.com platform.

"Employees use a patchwork of disconnected file repositories trying to get work done," said Nasi Jazayeri, executive vice president and general manager at Salesforce Chatter. "Salesforce Files changes the game for our customers because they can now connect any file, no matter where it is stored, to their businesses and make it mobile and social, all on a single, trusted platform."

What Files Makes Possible

Files solves a legitimate problem that many competitors are working to address. That's because digital files are at the heart of every business process -- they are the presentations given to customers, the FAQs that enable self-service, the pricing and product specifications distributed to partners. And they are scattered across disconnected systems, such as on-premise and cloud repositories or locally on devices, which are separated from sales, service, marketing and other critical business processes. Sometimes, finding the file you need is like a treasure hunt.

With Salesforce Files, a remote sales rep can ask for support from competitive experts who can instantly share the latest FAQs. An onsite service agent can access the latest tech specs to close a case quickly, from a mobile device. Creative briefs, advertising copy and brand assets can be shared on one record so the global marketing team can easily manage every step of the campaign. And an interviewer can screen a candidate's resume and provide feedback right from his phone to accelerate an employment offer.

"The speed of innovation in the healthcare arena is picking up dramatically," said Jonathan Green, VP of Information Technologies, DenMat. "DenMat's adoption of Salesforce Files allows us to ensure that our customers, our employees and our partners all have access to the right file, at the right time in a highly secure and scalable manner. We can now spend more time innovating on new technologies and growing our business."

Can Files Catch the Leaders?

We turned to Brad Shimmin, a principal analyst at Current Analysis, to get his thoughts on the made-over Chatterbox. He told us Files seems to offer more freedom and autonomy and Salesforce may look once again to create a disruptive freemium or low-cost service to challenge more established vendors.

"This time around is different because file sharing is a market space that is being dominated by a couple of very large players that have already embraced the freemium model. I'm talking Google and Microsoft here," Shimmin said.

"There is also a raft of smaller players -- some dedicated to consumers and some dedicated to the enterprise -- that have been hitting this market hard over the last year and a half. So unless Salesforce has made a pretty phenomenal leap forward in terms of functionality, it's going take the company some time to capitalize on this move," he added.

Salesforce Files is currently available in private beta. Pricing will be announced at the time of general availability.
 

Tell Us What You Think
Comment:

Name:

Henry:

Posted: 2013-09-07 @ 5:19pm PT
Guys, check out the cloud storage service Copy. It is excellent and cheaper than Dropbox. Copy is the new Dropbox now. I use both currently, but Copy offers you more space for free than Dropbox. Both are good and both come with the desktop client to sync your files to their cloud servers. Check it out and use this link to sign up for Copy to get 20GB free instead of the regular 15GB

https://copy.com?r=DFygGq



APC has an established a reputation for solid products that virtually pay for themselves upon installation. Who has time to spend worrying about system downtime? APC makes it easy for you to focus on business growth instead of business downtime with reliable data center systems and IT solutions. Learn more here.


 Data Storage
1.   VMware Rolls Out DR-as-a-Service
2.   Dropbox Rolls Out Business Service
3.   Fast Seagate 6 TB Drive for Data Center
4.   Green Data Centers Get Kudos
5.   Oracle Rolls Out Enhanced MySQL


advertisement
Dropbox Rolls Out Business Service
For long, slow move into the enterprise.
Average Rating:
Fast Seagate 6 TB Drive for Data Center
Can use 12 Gb/s SAS interface.
Average Rating:
Green Data Centers Get Kudos
Google, Facebook, Apple lead the way.
Average Rating:
Product Information and Resources for Technology You Can Use To Boost Your Business

Network Security Spotlight
Heartbleed Could Cost Millions, Could Have Been Prevented
Early estimates of Heartbleed’s cost to enterprises are running in the millions. The reason: revoking all the SSL certificates the bug exposed will come at a very hefty price. Some say it all could have been avoided.
 
Michaels Says Nearly 3M Credit, Debit Cards Breached
Arts and crafts retail giant Michaels Stores has confirmed that a data breach at its POS terminals from May 2013 to Jan. 2014 may have exposed nearly 3 million customer credit and debit cards.
 
Google's Street View Software Unravels CAPTCHAs
The latest software Google uses for its Street View cars to read street numbers in images for Google Maps works so well that it also solves CAPTCHAs, those puzzles designed to defeat bots.
 

Enterprise Hardware Spotlight
Vaio Fit 11A Battery Danger Forces Recall by Sony
Using a Sony Vaio Fit 11A laptop? It's time to send it back to Sony. In fact, Sony is encouraging people to stop using the laptop after several reports of its Panasonic battery overheating.
 
Continued Drop in Global PC Shipments Slows
Worldwide shipments of PCs fell during the first three months of the year, but the global slump in PC demand may be easing, with a considerable slowdown from last year's drops.
 
Google Glass Finds a Home in Medical Education, Practice
The innovative headpiece may find its niche in markets where hands-free access to data can be a big advantage. Glass experiments for doctors are already under way, with some promising results.
 

Mobile Technology Spotlight
Review: Siri-Like Cortana Fills Windows Phone Gap
With the new Cortana virtual assistant, Windows catches up with Apple's iOS and Google's Android in a major way, taking some of the best parts of Apple's and Google's virtual assistants, with new tools too.
 
With Galaxy S5, Samsung Proves Less Can Be More
Samsung has produced the most formidable rival yet to the iPhone 5s: the Galaxy S5. The device is the fifth edition of the company's successful line of Galaxy S smartphones, and shows less can be more.
 
Facebook Rolls Out Potentially Intrusive Location-Sharing
Looking for friends? Facebook users in the U.S. will soon be able to see which of their friends are nearby, using a smartphone's GPS. Could be a cool feature in some cases, or way too much information.
 

Navigation
NewsFactor Network
Home/Top News | Enterprise I.T. | Cloud Computing | Applications | Hardware | Mobile Tech | Big Data | Communications
World Wide Web | Network Security | Data Storage | Small Business | Microsoft/Windows | Apple/Mac | Linux/Open Source | Personal Tech
Press Releases
NewsFactor Network Enterprise I.T. Sites
NewsFactor Technology News | Enterprise Security Today | CRM Daily

NewsFactor Business and Innovation Sites
Sci-Tech Today | NewsFactor Business Report

NewsFactor Services
FreeNewsFeed | Free Newsletters | XML/RSS Feed

About NewsFactor Network | How To Contact Us | Article Reprints | Careers @ NewsFactor | Services for PR Pros | Top Tech Wire | How To Advertise

Privacy Policy | Terms of Service
© Copyright 2000-2014 NewsFactor Network. All rights reserved. Article rating technology by Blogowogo. Member of Accuserve Ad Network.