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Concurrently, questions were raised about a privacy clause in the agreement for Connect Cloud. The offending language said that the company "may collect and store detailed information regarding your network configuration and usage for the purpose of providing you technical support."
Only 'Aggregate and Anonymous'
It also said that the company might share "aggregated and anonymous user experience information" with third parties, such as Internet service providers, and that the data would only be associated with a user when the uses provides an ID number to the company. The company said the information was obtained in order to improve the quality of service.
In a posting on the Cisco corporate blog after the uproar, Brett Wingo, vice president and general manager of the company's Home Networking unit, wrote that Connect Cloud "does not actively track, collect or store personal info or usage data" for any purposes other than to "establish an account in order to provide customer support."
Wingo also added that Connect Cloud would only be delivered to users who opt in for automatic updates, and Cisco allowed users to revert their Smart Wi-Fi's firmware to its pre-update status.