News & Information for Technology Purchasers NewsFactor Sites:     Enterprise Security Today     CRM Daily     Business Report     Sci-Tech Today  
This ad will display for the next 20 seconds. Please click for more information, or scroll down to pass the ad, or Close Ad.
Home Enterprise I.T. Cloud Computing Applications Hardware More Topics...
Vblock™ Systems:
Advanced converged infrastructure
increases productivity & lowers costs.
Press Releases
24/7/365 Network Uptime!
Average Rating:
Rate this article:  
CorvisaCloud Intros Expanded Cloud Contact Center Platform
CorvisaCloud Intros Expanded Cloud Contact Center Platform

October 29, 2013 12:30PM
CorvisaCloud Introduces Expanded Cloud Contact Center Platform- New Features, Deep Salesforce Integration Drive Business Success -- New Study from CorvisaCloud Reveals Top Customer Service Complaints; Connection to Business Bottom Line

(Page 2 of 3)

“We selected CorvisaCloud as the sole Salesforce-integrated contact center provider for DirectBuy corporate and our clubs. Their experience, not only as a software company but in running contact centers themselves, is evident in how they designed their product suite,” said Neyland. “The broad feature set of the CorvisaOne™ suite allowed us to eliminate the need to manage multiple different systems and instead focus our energy on delivering a great service experience for our customers.”

Cloud Economics & Simplicity - It’s Never Been Easier to Deliver Exceptional Customer Service

Today, CorvisaCloud is introducing a significantly enhanced version of its cloud contact center solution. CorvisaCloud’s product suite securely replaces costly, high-maintenance on-premise legacy contact center systems without business disruption. Some of the features that have been upgraded or added since the product was first acquired by CorvisaCloud in Oct. 2012 include single screen call campaign management, personal agent call back queues, dynamic long-term ‘call nurturing’ plans, the ability to support a multi-tenant structure within a single parent tenant, integrated cloud-based PBX (phone system) functionality and integrated hard phone support.

“The enhancements we’ve made to the CorvisaCloud contact center suite stem from our own search for a better way to streamline call center operations for our Novation sister companies, all of whom rely heavily on contact center functionality,” said Matt Lautz, president of CorvisaCloud. “Previously, we struggled to find a single-source provider that could support a multi-tenant environment, provide seamless CRM integration, excellent call quality and full contact center functionality. We’ve worked hard to deliver features and a very simple pricing model that will help companies of all sizes improve efficiency, drive sales and provide better customer service.”

Salesforce Integration Throughout the Platform

CorvisaCloud also touts a sophisticated integration with Salesforce CRM to dynamically sync call data to Salesforce contact records and campaigns, decreasing the amount of time spent on transferring key data and reporting on results by as much as 75 percent. Taking it a step further, CorvisaCloud enables managers to define specific follow up calling activities for their agents with the software automatically transferring records based on custom criteria and the ensuing call results -- a task that takes most clients hours to perform and can be done on a single screen in 10 minutes or less in the CorvisaCloud software.

As a complement to their contact center suite, CorvisaCloud also provides Salesforce implementation and consulting services as a Salesforce Cloud Alliance Partner. The ability for a single vendor to support a trifecta of critical customer relations needs -- Salesforce implementation, contact center software and a tight integration between the systems -- has given CorvisaCloud a strong competitive edge and been a key factor in their steady client growth. (continued...)

< Previous Page  |  1  |  2  |  3  |  Next Page >


Tell Us What You Think

Name: is the market and technology leader in Software-as-a-Service. Its award-winning CRM solution helps 82,400 customers worldwide manage and share business information over the Internet. Experience CRM success. Click here for a FREE 30-day trial.

 Press Releases
1.   Internet of Things Webinar Launches
2.   Ponemon: Organizations Under Siege
3.   CorvisaCloud Unveils SMS Platform
4.   DB Networks Named 'Hot Company'
5.   DataSource Honored as 'Cool Vendor'

Product Information and Resources for Technology You Can Use To Boost Your Business

Network Security Spotlight
Heartbleed Could Cost Millions, Could Have Been Prevented
Early estimates of Heartbleed’s cost to enterprises are running in the millions. The reason: revoking all the SSL certificates the bug exposed will come at a very hefty price. Some say it all could have been avoided.
Michaels Says Nearly 3M Credit, Debit Cards Breached
Arts and crafts retail giant Michaels Stores has confirmed that a data breach at its POS terminals from May 2013 to Jan. 2014 may have exposed nearly 3 million customer credit and debit cards.
Google's Street View Software Unravels CAPTCHAs
The latest software Google uses for its Street View cars to read street numbers in images for Google Maps works so well that it also solves CAPTCHAs, those puzzles designed to defeat bots.

Enterprise Hardware Spotlight
Vaio Fit 11A Battery Danger Forces Recall by Sony
Using a Sony Vaio Fit 11A laptop? It's time to send it back to Sony. In fact, Sony is encouraging people to stop using the laptop after several reports of its Panasonic battery overheating.
Continued Drop in Global PC Shipments Slows
Worldwide shipments of PCs fell during the first three months of the year, but the global slump in PC demand may be easing, with a considerable slowdown from last year's drops.
Google Glass Finds a Home in Medical Education, Practice
The innovative headpiece may find its niche in markets where hands-free access to data can be a big advantage. Glass experiments for doctors are already under way, with some promising results.

Mobile Technology Spotlight
Review: Siri-Like Cortana Fills Windows Phone Gap
With the new Cortana virtual assistant, Windows catches up with Apple's iOS and Google's Android in a major way, taking some of the best parts of Apple's and Google's virtual assistants, with new tools too.
With Galaxy S5, Samsung Proves Less Can Be More
Samsung has produced the most formidable rival yet to the iPhone 5s: the Galaxy S5. The device is the fifth edition of the company's successful line of Galaxy S smartphones, and shows less can be more.
Facebook Rolls Out Potentially Intrusive Location-Sharing
Looking for friends? Facebook users in the U.S. will soon be able to see which of their friends are nearby, using a smartphone's GPS. Could be a cool feature in some cases, or way too much information.

NewsFactor Network
Home/Top News | Enterprise I.T. | Cloud Computing | Applications | Hardware | Mobile Tech | Big Data | Communications
World Wide Web | Network Security | Data Storage | Small Business | Microsoft/Windows | Apple/Mac | Linux/Open Source | Personal Tech
Press Releases
NewsFactor Network Enterprise I.T. Sites
NewsFactor Technology News | Enterprise Security Today | CRM Daily

NewsFactor Business and Innovation Sites
Sci-Tech Today | NewsFactor Business Report

NewsFactor Services
FreeNewsFeed | Free Newsletters | XML/RSS Feed

About NewsFactor Network | How To Contact Us | Article Reprints | Careers @ NewsFactor | Services for PR Pros | Top Tech Wire | How To Advertise

Privacy Policy | Terms of Service
© Copyright 2000-2014 NewsFactor Network. All rights reserved. Article rating technology by Blogowogo. Member of Accuserve Ad Network.